Yolanda Douglas
Redford,US
Summary
Dedicated and focused person who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and hardworking and strong drive to succeed. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
Housing Resource Community Coordinator
Community Housing Network
2023.09 - Current
- Meet with the identified potential program participant in the field to complete a full assessment to determine eligibility for available programs and resources.
- Exploring affordable housing opportunities for potential program participants to assist in identifying housing of their choice that meets program requirements.
- Develop new landlord while fostering existing relationships and utilizing advocacy in the community.
- Provide housing case management services to program participants with a strength based approach, developing an individualized housing plan in collaboration with the individual/household receiving services.
- Conduct home visits with program participants to review housing goals and continued eligibility. This will include review of documentation,
- Document all contacts and produce appropriate reports related to the case file and HMIS per grant and agency requirements.
- Explore and identify additional community resources to benefit program participants in linking with available programs and services.
- Continue to refine skills and stay abreast related to best practices and program changes through additional trainings and community events as requested by the supervisor.
CERA Compliance /Case Management Coordinator
WAYNE METROPOLITAN COMMUNITY ACTION AGENCY
2022.04 - Current
- Coordinated two teams simultaneously by providing support to each individual teams
- Assisted with the overseeing Escrow/Case Management departments in for the CERA Program by assisting in managing support staff
- Maintaining client case records and files for the program
- Ensuring compliance with program regulation report any irregular activity
- Review and evaluate clients' circumstances and documentation to provide accurate information to convey they meet the program's eligibility requirements
- Assigned tenant cases to team members in both departments for further handling and completion, answer inquiries from team members from each team by researching concerns to provide accurate direction
- Participated in Various Special Projects.
Direct Care Specialist
WAYNE METROPOLITAN COMMUNITY ACTION AGENCY
2021.08 - 2022.04
- Outreach to assigned client file to obtain information necessary to make eligibility determinations
- Processed client's files for assistance by verifying documentation submitted
- Review and evaluate clients' circumstances and documentation to determine if they meet the program's eligibility requirements
- Maintained accurate by keeping case history files current
- Conduct reviews of program files to verify compliance with agency and funder requirements and implement corrective action under the direction of your direct supervisor as needed
- Remain up-to-date in the knowledge of Wrap Around Services provided by Wayne Metro Community Action Agency
- Maintain a positive attitude towards assigned work, clients, and staff, and Perform Any task given in a professional manner that upholds Wayne Metro's policies and procedures
- Other special projects assigned.
Substitute Teacher
EXECUTIVE TECH
2019.11 - 2020.03
- Managed a class of 25 - 30 students
- Follow and teach lesson plans assigned, by permanent teacher for students' in grades Kindergarten through the 12th grade
- Guide students through planned activities and tend to their physical needs
- Maintain effective classroom management strategies and applied advanced teaching capabilities in all subject areas
- Determine appropriate consequences for inappropriate student behavior and write a report for teacher about the class events.
Claims Administrative Support
JACOBSON GROUP/ ESIS/GENERAL MOTORS
2015.01 - 2019.06
- Provided administrative support to Claims Administrators, General Motors Legal team and Field Investigators as requested
- Contacted claimants, Attorneys and Insurance Agents and outside vendors to gather information and documents pertinent to claim
- Provided information to claimants regarding claim process
- Executed several weekly, monthly and quarterly audits on claimant lossclaims, in addition coding audit for closed claim files to following company's standard policies and procedures
- Prepared correspondence regarding claims per request
- Designated to assist with special claim projects with sensitive deadlines.
Education
Bachelor of Psychology -
UNIVERSITY OF DETROIT MERCY
05.2025
Associates of Arts and Science -
WAYNE COUNTY COMMUNITY COLLEGE
05.2013
Skills
- Effectively work, maintain and manage a variety of cases with current and accurate notes.
- Proven loyalty with a company growth of knowledge and advancement of position
- Proficient in Microsoft Office including Word, Excel and Outlook
- Excellent organizational skills with high attention to detail
- Ability to multi-task and change direction quickly
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
Timeline
Housing Resource Community Coordinator
Community Housing Network
2023.09 - Current
CERA Compliance /Case Management Coordinator
WAYNE METROPOLITAN COMMUNITY ACTION AGENCY
2022.04 - Current
Direct Care Specialist
WAYNE METROPOLITAN COMMUNITY ACTION AGENCY
2021.08 - 2022.04
Substitute Teacher
EXECUTIVE TECH
2019.11 - 2020.03
Claims Administrative Support
JACOBSON GROUP/ ESIS/GENERAL MOTORS
2015.01 - 2019.06
Bachelor of Psychology -
UNIVERSITY OF DETROIT MERCY
Associates of Arts and Science -
WAYNE COUNTY COMMUNITY COLLEGE
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