YOLANDA FLEMISTER
Atlanta,GA
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Atlanta, GA
01.2024 - Current
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Provided friendly customer service while interacting with customers during deliveries.
- Adhered to company policies and procedures when delivering food orders.
Customer Service Volunteer Coach
Samaritan's Purse International Relief
Kennesaw, Georgia
10.2023 - 01.2024
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
Home Health Aide
Home Instead Senior Caregiving
Columbus, GA
11.2020 - 12.2023
- Provided companionship and monitored health condition of clients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Education
Associate of Applied Science - Nursing
Clayton State University
Morrow, GA05-2001
Skills
- Call handling
- Phone Etiquette
- Goal-Oriented
- File Maintenance
- Customer Service
- Database entry
Timeline
Delivery Driver
DoorDash
01.2024 - Current
Customer Service Volunteer Coach
Samaritan's Purse International Relief
10.2023 - 01.2024
Home Health Aide
Home Instead Senior Caregiving
11.2020 - 12.2023
Associate of Applied Science - Nursing
Clayton State University
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