LUIS E. RODRIGUEZ
Bronx
Summary
Bilingual customer service professional with a solid foundation in banking and client relations. Successfully managed high-volume interactions, ensuring timely issue resolution and exceptional service. Strong communicator in both English and Spanish, fostering positive relationships and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
New York
01.2024 - Current
- Delivered food orders efficiently to customers within designated timeframes.
- Navigated streets using GPS technology for optimal route planning.
- Communicated with customers to confirm order details and delivery times.
- Managed multiple deliveries simultaneously while maintaining high service standards.
- Collaborated with restaurant partners to streamline order fulfillment processes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Concierge
Allied Partners
New York
05.2025 - 09.2025
- Responded promptly to client requests via phone, email, and in person with professionalism and efficiency.
- Handled inquiries, complaints, and service requests while maintaining a courteous tone.
- Managed schedules, reservations, and communications between departments to ensure client satisfaction.
- Maintained accurate records of interactions, requests, and follow-ups.
- Resolved service issues with empathy, ensuring a positive customer experience.
Teller
Community Choice Financial
Miami
06.2022 - 06.2024
- Served a high volume of customers daily, handling transactions and account inquiries accurately.
- Delivered exceptional customer service while promoting products and resolving concerns.
- Trained and mentored new team members on customer engagement and company policies.
- Identified and escalated suspicious activity, demonstrating attention to detail and compliance awareness.
Driver Instructor
On Time Driving School Inc.
Bronx
05.2022 - 11.2022
- Communicated clearly with students to build confidence and improve driving performance.
- Adapted instruction style to meet each student's needs and learning pace.
Cashier
Pollo Campero
Bronx
02.2019 - 12.2019
- Processed payments and handled customer questions with a friendly and professional attitude.
- Supported front-line operations by resolving customer concerns and promoting loyalty programs.
Security Guard
Rainbow Shops
Bronx
12.2016 - 12.2018
- Communicated effectively with management and customers to maintain a safe environment.
- Documented incidents and provided professional customer support during store operations.
Education
Associate of Science - Criminal Justice
LaGuardia Community College
02-2021
High School Diploma -
Emma Lazarus High School
02-2018
Skills
- Conflict Resolution
- Call Handling
- Communication Skills
- Issue Escalation
- Data Entry
- CRM Systems
- Call Documentation
- Email Support
- Cash Handling
- Fraud Prevention
- Transaction Accuracy
- Team Collaboration
- New Hire Support
- Cross-Department Coordination
- Efficient delivery
- GPS navigation
- Vehicle maintenance
- Compliance awareness
- Problem solving
- Safe driving record
- DOT compliance
Core Skills
Conflict Resolution, Call Handling, Communication Skills, Issue Escalation, Data Entry, CRM Systems, Call Documentation, Email Support, Cash Handling, Fraud Prevention, Transaction Accuracy, Team Collaboration, New Hire Support, Cross-Department Coordination, English, Fluent, Spanish, Native
Timeline
Concierge
Allied Partners
05.2025 - 09.2025
Delivery Driver
DoorDash
01.2024 - Current
Teller
Community Choice Financial
06.2022 - 06.2024
Driver Instructor
On Time Driving School Inc.
05.2022 - 11.2022
Cashier
Pollo Campero
02.2019 - 12.2019
Security Guard
Rainbow Shops
12.2016 - 12.2018
Associate of Science - Criminal Justice
LaGuardia Community College
High School Diploma -
Emma Lazarus High School