Destini Mullins
Columbus
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
Delivery Driver
Amazon
Lockbourne
01.2025 - 09.2025
- Navigated routes efficiently to deliver packages within designated timeframes.
- Verified package contents against delivery manifests for accuracy.
- Maintained delivery vehicle in clean and operational condition.
- Assisted team members in loading and unloading packages safely.
- Ensured compliance with safety protocols during deliveries.
- Utilized handheld devices for tracking and confirming deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Security Officer
Allied Universal Security Services
Columbus
09.2024 - 01.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and incidents, assessing situations as needed.
- Monitored access control systems to ensure facility security and safety.
- Managed visitor logs and verified identification for authorized access.
- Documented incidents and prepared reports for management review.
- Utilized surveillance equipment to monitor premises for suspicious activity.
- Managed building access control systems and developed lock and unlock protocols with key control.
Call Center Representative
Discover
Columbus
07.2023 - 09.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Pharmacy Technician
CVS Pharmacy
Grove City
10.2020 - 07.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
Patient Transporter
Ohio State University Medical Center
Columbus
08.2020 - 10.2020
- Provided patient transport using various equipment and adhered to safety protocols
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Moved patients in and out of vehicles and lifted on and off beds
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies
- Responded to emergency medical calls, security calls or fire alarms.
Delivery Driver
Amazon
Etna
01.2020 - 08.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Answered customer questions regarding shipments.
- Received daily delivery instructions and route assignments from dispatch.
Sales Representative
JCPenny
Columbus
07.2018 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Delivered service and support to each customer, paving way for future business opportunities
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assessed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Restaurant Team Member
Panera Bread
Canal Winchester
03.2017 - 07.2018
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times
- Cleaned counters and common areas to minimize spread of germs
- Collected money, made change and counted out register at end of shift
- Refreshed inventory supplies for drink and napkin stations
- Assisted at drive-thru window by swiftly handling cash and credit card transactions
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Kept customer and food preparation areas clean and well-organized
- Took orders, prepared foods and processed payments in full-service establishment.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASome College (No Degree) - Criminal Justice
Columbus State Community College
Columbus, Ohio 02.2022 -
Skills
- Customer Service
- Sales
- Building Relationships
- Rapport Building
- Problem Solving
- Communication
- Teamwork
- Time Management
- Organization
- Food Safety and Hygiene
- Attention to detail
- Data entry
- Call handling
- Problem solving
- Inbound and outbound calling
- Call center experience
- De-escalation techniques
Timeline
Delivery Driver
Amazon
01.2025 - 09.2025
Security Officer
Allied Universal Security Services
09.2024 - 01.2025
Call Center Representative
Discover
07.2023 - 09.2024
Some College (No Degree) - Criminal Justice
Columbus State Community College
02.2022 -
Pharmacy Technician
CVS Pharmacy
10.2020 - 07.2023
Patient Transporter
Ohio State University Medical Center
08.2020 - 10.2020
Delivery Driver
Amazon
01.2020 - 08.2020
Sales Representative
JCPenny
07.2018 - 01.2020
Restaurant Team Member
Panera Bread
03.2017 - 07.2018
High School Diploma -
Cornerstone Christian Correspondence School