Yolanda FLORES
Bellflower,CA
Summary
Organized Medical Biller and Front Desk Receptionist skilled at accurately auditing patient charts and billing corresponding parties.
Compassionate and Skilled Direct Support Professional with over 14 years experience in client support and safety. Known for implementing personalized care plans,advocating for client rights and fostering community engagement. aiming leverage expertise to improve service delivery and client outcomes,
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Agape Christian Homes
Long Beach, CA
01.2006 - 01.2020
- Trained new staff on best practices for client support and safety protocols.
- Monitored client progress and reported changes in behavior or health to appropriate stakeholders.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Led team meetings to discuss client needs and improve service delivery strategies.
- Advocated for clients' rights, ensuring access to necessary resources and services within the community.
ARF Administrator
Graces Board and Care
Long Beach, CA
01.2018 - 11.2019
- Coordinated daily administrative tasks to ensure operational efficiency and support staff activities.
- Managed scheduling and appointment setting for residents and staff interactions, ensuring smooth communication.
- Maintained accurate resident records using electronic health record systems to support compliance and reporting.
- Assisted in onboarding new employees by providing training on policies and procedures to enhance team integration.
- Coordinated scheduling and communication for staff and residents, ensuring smooth operations.
- Maintained accurate resident records using electronic health record systems.
Direct Support Professional
Graces Board and Care
Long Beach, CA
03.2007 - 11.2019
- Supported daily living activities for individuals with developmental disabilities, enhancing their quality of life.
- Facilitated communication between clients, families, and healthcare providers to ensure coordinated care.
- Implemented personalized care plans, adapting strategies to meet individual needs effectively.
- Developed recreational activities that promoted social skills and community engagement among clients.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Trucking Dispatcher/Front Desk Receptionist
EW INTERMODAL
Wilmington, CA
09.2014 - 05.2017
- Coordinated daily dispatch operations to optimize truck routing and scheduling.
- Managed communication between drivers and clients to ensure timely deliveries.
- Oversaw compliance with safety regulations and industry standards for freight transport.
- Streamlined dispatch processes, enhancing operational efficiency and response times.
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
Education
No Degree - MEDICAL BILLING SPECIALIST
PALLIDIUM TECHNICAL ACADEMY
Temple City, CA04-2026
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
Certification
- Certified DSP Year 1 & 2 Training
- BLS CPR
- HIPPA
Timeline
ARF Administrator
Graces Board and Care
01.2018 - 11.2019
Trucking Dispatcher/Front Desk Receptionist
EW INTERMODAL
09.2014 - 05.2017
Direct Support Professional
Graces Board and Care
03.2007 - 11.2019
Direct Support Professional
Agape Christian Homes
01.2006 - 01.2020
No Degree - MEDICAL BILLING SPECIALIST
PALLIDIUM TECHNICAL ACADEMY