Yolanda Garza
SAN ANTONIO,TX
Summary
To obtain challenging and rewarding opportunities in utilizing my skills and potential for future advancement. Professional Profile: Skilled in leasing, marketing, management, resident relation, resident retention, rental collections, bookkeeping, end of month closeout, handling large amount of monies for daily bank deposits, small rehab, hands on supervision and customer service skills. Professionally committed, responsible, hard worker and willingness to perform at high levels. Qualifications: AMSI , Focus and E Site software, MS Word, Excel, Print Shop, Internet usage, Data entry, 10 Key, team player, self motivated and self starter on any given task.
Overview
38
38
years of professional experience
Work History
Property Manager
Diamond Managent
San Antonio, United States
09.2008 - Current
- Resolved staff and residents concerns with property.
- Filing eviction and Writ of possession.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Preparing yearly budgets.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained sufficient number of units market-ready for lease.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Trained and motivated leasing staff.
- Ordering office and maintenance supplies
- Entered all invoices for payment
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Handle all vendor/contractors activity.
Assistant Manager
JRK Management / Saddle Ridge & Crescent Oaks @ Medical
07.2008 - 08.2008
- Collecting and posting all monies for 2 properties
- Leased & screened application for approval
- Made daily bank deposits
- Entered all traffic in computer and followed up on prospects
- Schedule maintenance work orders
- Filing and answering phones
- Resolved resident's problems
- Explained TAA lease to lease holders.
Collections
Conn's Appliances/Electronics
01.2007 - 07.2008
- Collecting on 1 thru 60 days past due accounts
- Educating customer on contract and the importance of paying account on time reflecting credit score with the Credit Bureau
- Explaining warranties on products and invoices.
Bank Servicing Specialist
USAA
10.2007 - 11.2007
- Providing quality service to members through the handling of routine inquiries on new and existing credit card, consumer loan, and deposit products
- Handling of moderate to complex inquiries and transactions for credit card, consumer loan or deposit
- Offering of wide array of
- USAA products and services.
Assistant Community Manager
Aimco Management/The Stratford Apartments
05.2005 - 09.2007
- Collecting and posting all monthly rents
- Making daily bank deposit
- Scheduling appointments to view apartment homes and leasing
- Entering all daily traffic in computer system
- Screening applications and preparing lease packages
- Viewing TAA lease with lease holder
- Resolving resident problems
- Filing evictions and Writ of possession
- Balancing daily reports
- Meeting monthly leasing goals
- Ordering parts and supplies as needed
- Scheduling maintenance work orders.
Assistant Manager/Leasing Specialist
Choice Management Group/Pecan Valley
02.2005 - 05.2005
- Collecting and posting all monthly rents
- Making daily bank deposits
- Scheduling maintenance work orders
- Ordering supplies
- Paying invoices
- Preparing weekly and monthly reports
- Screening applicants through standardized procedures
- Scheduling Vendor activities
- Explaining TAA lease to residents
- Conducting off site marketing, Scheduling appointments to view apartment homes and leasing
- Entering all daily traffic in computer system
- Filing evictions and
- Writs of Possession.
Community Manager
Choice Management Group/Summit Oaks
11.1992 - 01.2005
- Scheduling necessary maintenance to prepare vacant apartments for occupancy
- Conducting off site marketing
- Collecting and posting all monthly rents & utilities
- Reviewing daily delinquencies report
- Screening applicants through standardized procedures
- Preparing all lease related documents
- Handling all vendors/contractors activity
- Preparing complete weekly and monthly reports
- Preparing complete monthly and yearly budget
- Ordering supplies, paid invoices
- Resolving resident problems
- Filed eviction and Writ of Possession
- Supervised 5 employees
- Supervised small rehab
Community Manager
Compass Alliance Management
Coral Ridge
01.1987 - 01.1992
- Handling incoming calls, collecting and posting all monthly rents
- Filing eviction and Writ of Possession
- Preparing all lease related documents
- Scheduling appointments to view apartment homes and leasing
- Preparing yearly budget
- Ordering supplies and paying invoices
- Resolving resident problems
- Conducting off site marketing
- Supervised 3 employees
- Supervised small rehab.
Education
High School Diploma -
Edison
San Antonio, TX05.1978
Skills
- AMSI
- Customer service-focused
- Financial budgeting and reporting
- Property management
- Staff Management
- Appfolio
- E Site
- Focus
- 10 Key
Additional Information
- Awards: , Property of the Year Best NOI – (Net Operating Income) Best Company-Wide - Resident Retention Best Company-Wide - Increased Income Safety Awards Best Company-Wide-Shoppers Report Best Company-Wide- Decreased Expenses Best Company-Wide- High Occupancy Best Company-Wide - Top Sales Person Top Collector-Conn's Appliance
Timeline
Property Manager
Diamond Managent
09.2008 - Current
Assistant Manager
JRK Management / Saddle Ridge & Crescent Oaks @ Medical
07.2008 - 08.2008
Bank Servicing Specialist
USAA
10.2007 - 11.2007
Collections
Conn's Appliances/Electronics
01.2007 - 07.2008
Assistant Community Manager
Aimco Management/The Stratford Apartments
05.2005 - 09.2007
Assistant Manager/Leasing Specialist
Choice Management Group/Pecan Valley
02.2005 - 05.2005
Community Manager
Choice Management Group/Summit Oaks
11.1992 - 01.2005
Community Manager
Compass Alliance Management
01.1987 - 01.1992
High School Diploma -
Edison
Similar Profiles
Susan EspinozaSusan Espinoza
Operations Associate at Adara Wealth ManagentOperations Associate at Adara Wealth Managent
Andrew FairAndrew Fair
Owner at Fair Sports ManagentOwner at Fair Sports Managent
ZAID KHANZAID KHAN
Customer Service Officer at PRESTIGE EVENTS MANAGENT SERICES COCustomer Service Officer at PRESTIGE EVENTS MANAGENT SERICES CO