Yolanda Grandison
Arlington,TX
Summary
To gain employment with an organization that can most effectively utilize my current skills and offer continued professional growth and career advancement.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Food Service Specialist
Arlington ISD
01.2024 - Current
- Performed all major duties related to food storage, preparation, service and clean-up
- Provided nutritious, appetizing, high-quality meals to promote the health and well-being of school children
- Prepared food according to written standardized recipes and procedures
- Practiced good hygiene and proper food handling to prevent outbreaks of food borne illness and contamination.
- Frequent verbal interaction with students, fellow employees, teachers and
- Applied the rules of safety and sanitation to ensure safe food handling, safety in work and reduction
Retail Cashier -Seasonal Part-time/Seasonal
Delaware North
07.2023 - Current
- Greet guests, answer questions, and assist whenever possible
- Process sale with point-of-sale system and bag merchandise
- Maintain records related to sales Routinely stock merchandise and maintain back-stock
- Ability to lift and carry up to 30 pounds
- Ability to stand for entire length of shift
- Ability to climb stairs and step stool frequently
- Clearly identify product labels, colors, sizes, and packaging to ensure correct selection, display, and sale. and operate point-of-sale system
Food Service Specialist
One Source Staffing Corporation
09.2022 - 05.2023
- Performed all major duties related to food storage, preparation, service and clean-up
- Provided nutritious, appetizing, high-quality meals to promote the health and well-being of school children
- Prepared food according to written standardized recipes and procedures
- Practiced good hygiene and proper food handling to prevent outbreaks of food borne illness and contamination.
- Frequent verbal interaction with students, fellow employees, teachers and
- Applied the rules of safety and sanitation to ensure safe food handling, safety in work and reduction
Front Line /Early Bodily Injury Adjuster
Rodney D Young/Fred Loya Insurance
03.2012 - 06.2020
- Effectively manage pending claims and any new claims received
- Conducted necessary investigations to determine coverage and details of the loss
- Analyze information and determines the Company's liability under the policy contract
- Evaluate claims and negotiate PD and BI settlements.
- Determine if any claims paid have subrogation potential
Claims Adjuster-Temporary
The Best Insurance
04.2011 - 12.2011
- I investigated and resolved first and third party auto physical damage claims
- Made immediate contact to obtain statements and assigned appraisers to evaluate the damage
- Responsible for Preparation of necessary correspondence to insured and claimants
- Issued indemnity and expense payments.
Claims Specialist I
Zurich North America
09.2001 - 04.2011
- I was responsible for investigating, evaluating and concluding Commercial automobile insurance claims
- Contacted insureds and claimants by phone to obtain statements regarding the facts of the accident
- Secure written or recorded statements, police reports and photographs provided by our independent appraisers
- Obtained any medical documentation needed to settle bodily injury claims. Provided updates to interested parties based on information contained in the file
- Compared alternatives for solving problems with customers and improving procedures or products and provided recommendations
- Negotiated settlements within authority limit provided by my manager or our clients
- Participated in the performance management cycle and participated fully as a team member and contributed to the improved performance of the team
Education
Bachelor of Science Degree -
Langston University
Langston, OKSkills
- Texas Adjusters License
- Data Entry
- 10-Key
- Microsoft Word/Outlook
- Food Handler Certification Education
Timeline
Food Service Specialist
Arlington ISD
01.2024 - Current
Retail Cashier -Seasonal Part-time/Seasonal
Delaware North
07.2023 - Current
Food Service Specialist
One Source Staffing Corporation
09.2022 - 05.2023
Front Line /Early Bodily Injury Adjuster
Rodney D Young/Fred Loya Insurance
03.2012 - 06.2020
Claims Adjuster-Temporary
The Best Insurance
04.2011 - 12.2011
Claims Specialist I
Zurich North America
09.2001 - 04.2011
Bachelor of Science Degree -
Langston University