Ruby T. Walker
McKinney,TX
Summary
A seasoned Claims Adjuster with8 years of experience in the insurance industry, specializing in auto and property first and third party claims. Proficient in thoroughly evaluating complex claims, negotiating fair settlements, and delivering exceptional customer service while maintaining compliance with industry regulations; demonstrated expertise in damage assessment, policy interpretation, good decision making skills, people skills, multitasking, and resolving complaints in a professional manner.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
The Best Claim Solutions
01.2020 - 01.2024
- Investigated and reviewed all claims made by policy-holders
- Conducted interviews on claimants and witnesses in order to gather pertinent information
- Took recorded statements
- Finalize liability
- Handled and processed first and third-party claims
- Presided over claims involving damage to property; buildings and structures
- Carried out comprehensive investigations on claims involving damages to property; determined the cost and full-extent of reported damage
Claims Adjuster
Pariss United Claims
01.2021 - 01.2023
- Handled a high volume of inbound and outbound phone calls
- Made immediate contact to confirm and review claims
- Reviewed documents from Customer
- Paid bills
- Draft letters as needed
- Completed all tasks on files
- Other duties as needed
Claims Adjuster
Crawford Claims
01.2018 - 01.2020
- Investigated claims made by insurance policyholders which covered home, automobile, and life
- Met with clients, witnesses, and professionals to assess the claim and gather important information
- Reviewed videos, surveillance camera footage, photographs, and eye witness accounts that were relevant to the claim
- Documented all findings in concise claims report
Education
Business Administration - undefined
Southern University
N.O, LASkills
- Passed the Texas State licensing exam for Claims Adjusters
- Valid license as a Claims Adjuster in the state of Texas
- 30 Non-Residential Licenses
- Certifications: State Farm Auto and Property, IICRC, Dent Wizard
- Knowledgeable in relevant computer software
- MS Office, MS Excel, Outlook, Teams, SharePoint
- Excellent communication skills – Verbal and Written
- Exemplary customer service and interpersonal skills
Timeline
Claims Adjuster
Pariss United Claims
01.2021 - 01.2023
Claims Adjuster
The Best Claim Solutions
01.2020 - 01.2024
Claims Adjuster
Crawford Claims
01.2018 - 01.2020
Business Administration - undefined
Southern University
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