Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yolanda Grier

Maumelle,AR

Summary

Aspiring Flight Attendant with a passion for traveling and a commitment to provide exceptional customer service. Proven to remain calm under pressure and skillfully handle difficult customer and high stress situations. Known for excellent customer service and top-notch friendliness. Seeking an opportunity to learn and grow in a dynamic airline environment while contributing to the success of the team.

Overview

29
29
years of professional experience

Work History

Relationship Banker

Arvest Bank
03.2024 - Current
    • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
    • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
    • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
    • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
    • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Member Service Advisor

Bellco Credit Union
10.1995 - 03.2024
    • Collaborated with team members to achieve departmental targets and maintain high-quality service standards.
    • Developed comprehensive knowledge of various financial products, effectively advising members on suitable options.
    • Enhanced member satisfaction by promptly addressing concerns and providing accurate information on products and services.
    • Contributed to positive workplace culture by actively participating in team-building activities and sharing best practices with colleagues.
    • Delivered exceptional customer service, resolving complex issues while maintaining a professional demeanor.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Bachelor of Science - Business Administration

University of Denver
Denver, CO

Skills

    • Customer Service
    • Reliability and punctuality
    • Professional Appearance
    • Sales expertise
    • Attention to Detail
      • Multitasking Abilities
      • Teamwork and Collaboration
      • Problem-Solving
      • Effective Communication

Accomplishments

  • Received highest award in the company for providing exceptional customer service.
  • Recognized for impressive results while collaborating on various team projects.
  • Achieved multiple awards for outstanding performance for consistently meeting sales goals.
  • Recipient of eight President's Club Awards for providing superb customer service.

Timeline

Relationship Banker

Arvest Bank
03.2024 - Current

Member Service Advisor

Bellco Credit Union
10.1995 - 03.2024

Bachelor of Science - Business Administration

University of Denver

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Yolanda Grier