Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Guerrero

Whittier,CA

Summary

Professional Bartender with knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader/Bartender/Server

Congregation Ale House
01.2024 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Event Coordinator

Four Bricks
04.2022 - 01.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Shift Leader/Bartender/Server

Off The Hook Fish Grill
08.2016 - 12.2023
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Bartender

Penny Royal
11.2022 - 10.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender

Four Bricks
10.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Cocktail Server

Original Roadhouse Grill
03.2017 - 04.2018
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.

Education

High School Diploma -

California High School
Whittier, CA
06.2003

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Responsible Alcohol Service

Certification

  • ServSafe Food Handlers Certified
  • Craft Serving RBS Certified

Timeline

Shift Leader/Bartender/Server

Congregation Ale House
01.2024 - Current

Bartender

Penny Royal
11.2022 - 10.2023

Bartender

Four Bricks
10.2022 - 04.2023

Event Coordinator

Four Bricks
04.2022 - 01.2024

Cocktail Server

Original Roadhouse Grill
03.2017 - 04.2018

Shift Leader/Bartender/Server

Off The Hook Fish Grill
08.2016 - 12.2023

High School Diploma -

California High School

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Yolanda Guerrero