Yolanda Guzman
San Diego,CA
Summary
Ambitious and results-driven Sales Representative possessing a strong desire to learn and grown within the industry. Adept at selling diverse product lines, conducting client visits, and closing deals. Experienced in rapid problem-solving to ensure customer satisfaction. Demonstrates the ability of building and and maintains strong client relationships, contributing to business expansion. Ability to thrive in a fast-paced environment and collaborate with with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Sales Representative
MSI International
San Diego, CA
04.2021 - Current
- Managed a diverse portfolio of products, consistently achieving over 25% increase in overall sales revenue
- Conducted regular client visits, fostering strong relationships and understanding evolving business needs
- Identified upselling and cross-selling opportunities, contributing to a growth average transaction value
- Established a reputation for rapid problem resolution, maintaining a client satisfaction rate
Customer Service Representative
Cosentino
San Diego, CA
04.2020 - 04.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and deliveries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Supported sales team members to drive growth and development.
Accounts Payable/Receptionist
Coles Fine Flooring
San Diego, CA
04.2017 - 02.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored and executed accounting functions for 4 sites.
- Ensured accurate accounting of transactions, collections and disbursements.
Education
High School Diploma -
Southwest High School
San Diego, CASkills
- Bilingual
- Customer Retention Abilities
- Relationship Selling
- Performance Improvement
- Customer Relationship Building
- Complex Problem-Solving
Timeline
Sales Representative
MSI International
04.2021 - Current
Customer Service Representative
Cosentino
04.2020 - 04.2021
Accounts Payable/Receptionist
Coles Fine Flooring
04.2017 - 02.2020
High School Diploma -
Southwest High School
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