Yolanda Handy
Atlantic City,NJ
Summary
Dynamic and compassionate professional with extensive experience in customer service and patient care, notably at Caring Inc. Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Compassionate Program Assistant adept at bathing, grooming and feeding elderly and disabled patients.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Flagship Resort
01.2024 - Current
- Greeted guests warmly, ensuring a positive first impression and seamless check-in experience.
- Managed reservations using property management system, optimizing room assignments for guest satisfaction.
- Provided information on local attractions and services, enhancing guest experience and satisfaction levels.
- Handled guest inquiries and complaints professionally, resolving issues to maintain high service standards.
- Collected room deposits, fees, and payments.
Customer Service Coordinator
Harrah's Casino
06.2022 - 06.2023
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Explained charges, fees, and service agreements to over customers daily.
- Provided feedback on common customer concerns, contributing to product enhancement discussions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-volume calls while maintaining service quality and professionalism.
Program Assistant
Caring Inc
06.2021 - 06.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Advocated for patients' needs, ensuring their voices were heard in care discussions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Front Desk Agent
Hard Rock Casino
04.2018 - 06.2022
- Assisted in training new front desk staff, promoting adherence to operational procedures and customer service excellence.
- Coordinated with housekeeping and maintenance departments to ensure timely room readiness for incoming guests.
- Processed payments accurately, maintaining financial integrity during transactions while adhering to hotel policies.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Food Service Worker
Sodexo Food Service
10.2018 - 06.2019
- Prepared and served food items adhering to health and safety regulations.
- Operated kitchen equipment and maintained cleanliness in work areas.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Assisted in inventory management, monitoring stock levels and reducing waste.
- Managed cash register, processed transactions accurately, and handled customer inquiries effectively.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Oakcrest High School
Mays Landing, NJ06-2004
Skills
- Time management
- Patient care
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
Timeline
Front Desk Agent
Flagship Resort
01.2024 - Current
Customer Service Coordinator
Harrah's Casino
06.2022 - 06.2023
Program Assistant
Caring Inc
06.2021 - 06.2022
Food Service Worker
Sodexo Food Service
10.2018 - 06.2019
Front Desk Agent
Hard Rock Casino
04.2018 - 06.2022
High School Diploma -
Oakcrest High School