Yolanda Henderson-Robinson
Wichita Falls,TX
Summary
Dynamic Secretary III at Wichita Falls ISD with a proven track record in enhancing office efficiency and customer service. Expert in managing executive calendars and streamlining invoice processing, resulting in improved accuracy. Skilled in communication and organization, fostering strong relationships between staff and vendors while maintaining confidentiality in sensitive matters.
Overview
10
10
years of professional experience
Work History
Secretary III
Wichita Falls ISD
08.2015 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to parents.
- Liaised between teachers and vendors and maintained effective lines of communication.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with parents.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TXCosmetology - Cosmetology
Aladdin Beauty College
Wichita Falls, TXComputer Literacy
Vernon College
Wichita Falls, TXSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Sales support
- Complex Problem-solving
- Multi-line phone systems
- Supply restocking
- Supply ordering
- Managing purchasing activities
Timeline
Secretary III
Wichita Falls ISD
08.2015 - Current
High School Diploma -
Wichita Falls High School
Cosmetology - Cosmetology
Aladdin Beauty College
Computer Literacy
Vernon College
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