Yolanda Hines
Indianapolis,IN
Summary
Operations Supervisor at UPS with a proven track record in enhancing team productivity through effective training and performance monitoring. Skilled in logistics oversight and operational planning, I foster strong customer relationships and ensure compliance with safety standards, resulting in improved operational efficiency and reduced workplace incidents.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
UPS
08.2008 - 09.2025
- Assisted in coordinating daily operations and workflow processes.
- Learned safety protocols and operational procedures to ensure compliance.
- Supported team in maintaining inventory accuracy and organization.
- Contributed to team meetings by sharing insights on process improvements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Bachelor of Arts - Religious Studies
Martin University
Indianapolis, IN05-2008
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Logistics oversight
- Operational planning
Timeline
Operations Supervisor
UPS
08.2008 - 09.2025
Bachelor of Arts - Religious Studies
Martin University