Yolanda Holiday
Penhook,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Preschool Teacher
Lil’ Ospreys Early Learning Center
08.2019 - 05.2025
- Oversaw daily operations & staff during director’s absence, managing communication & workflow.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Built and strengthened positive relationships with students, parents and teaching staff.
Patient Service Associate
Agencare Urgent Care
02.2023 - 02.2025
- Managed patient registration, insurance verification, and scheduling, maintain accuracy and compliance with EMR systems.
- Collaborated with clinical and administrative teams to resolve issues, streamline workflow, and enhance patient satisfaction.
- Served as liaison between patients, providers, and insurers, addressing inquiries and resolving billing or authorization issues.
Clinical Unit Support Associate
Centra Health- Emergency Department
09.2015 - 03.2019
- Conducted data and chart reviews to identify discrepancies and ensure compliance with payer and policy requirements.
- Coordinated cross-department communication between clinical staff, administration, and support services to streamline workflow.
- Assisted with onboarding, training, and communication to support clinical support strategy.
- Verify insurance authorization & maintain accurate, confidential patient records.
Clinical Secretary II
Carilion Clinic- Emergency Department
09.2005 - 09.2015
- Provided administrative and operational support to ensure compliance and continuity of care.
- Analyzed clinical documentation for completeness, accuracy, and compliance with healthcare standards.
- Assisted the hospital in changing from EDIS to EPIC electronic medical records system.
- Provided administrative support to medical staff, including data entry and document preparation, as well as chart auditing.
- Served as liaison between clinical teams and support departments to resolve issues and enhance communication.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA10-2025
Bachelor of Arts - Business Administration
Liberty University
Lynchburg, VA05-2023
Skills
- Patient registration
- Insurance verification
- Electronic medical records
- Customer service
- Data analysis
- Cross-department communication
- Chart auditing
- Staff training
- Billing coordination
- Process improvement
- Healthcare systems
- Medical terminology
Timeline
Patient Service Associate
Agencare Urgent Care
02.2023 - 02.2025
Preschool Teacher
Lil’ Ospreys Early Learning Center
08.2019 - 05.2025
Clinical Unit Support Associate
Centra Health- Emergency Department
09.2015 - 03.2019
Clinical Secretary II
Carilion Clinic- Emergency Department
09.2005 - 09.2015
MBA - Business Administration
Liberty University
Bachelor of Arts - Business Administration
Liberty University