Yolanda Huerta
Yakima
Summary
Friendly and enthusiastic individual with a passion for helping people and creating a great customer experience. Quick learner with strong communication skills and team first attitude. Known for maintaining a positive attitude and exceeding customer satisfaction goals.
Overview
14
14
years of professional experience
Work History
Bank Teller
Money Tree Inc
08.2023 - Current
- Processed customer transactions, including deposits, withdrawals, check cashing, and loan payments with accuracy and speed.
- Provided excellent customer service by answering questions, resolving, issues and having great attitude.
- Balanced cash drawers daily, ensuring accuracy and accountability of all funds handled.
- Verified customer identification and followed security procedures to prevent fraud and followed branch policy.
- Assisted with training new tellers.
- Verify vault and cash machine.
- Maintained top tier customer service.
Courier
Federal Express
12.2019 - 12.2021
- Coordinated parcel delivery using strong time management skills.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Checked shipping papers to determine nature of load and presence of hazardous materials. delivered packages in a safely manner.
Member Service Representative
Costco
10.2018 - 01.2019
- Handled high volume inbound calls.
- Provided excellent customer service and accurate information and resolved complaints in a professional manner.
- Trouble shoot all website navigation or computer issues.
- High phone etiquette skills.
- Maintained a 95% customer satisfaction score.
Customer Service Representative
Arvato
01.2014 - 02.2018
- Bank teller for an online bank named Ally Bank.
- High volume incoming call center for an online bank.
- Quoted rates/disclosures and answered personal account questions.
- Opened and closed personal bank accounts and provided education on our products.
- Initiated large electronic transfers or assisted with website navigation.
- Data entry/ verify information by phone using courteous phone techniques.
Sales Associate
Fred Meyer
11.2011 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma -
Eisenhower High School
06.2010
Skills
- Top Tier Customer Service
- Phone Etiquette and Call handling
- Bilingual
- Cash Handling
- Dependability
- Adaptability
- Attention to Detail
- Bank transactions/ Teller Procedures
- Data Entry
- Positive Attitude
Timeline
Bank Teller
Money Tree Inc
08.2023 - Current
Courier
Federal Express
12.2019 - 12.2021
Member Service Representative
Costco
10.2018 - 01.2019
Customer Service Representative
Arvato
01.2014 - 02.2018
Sales Associate
Fred Meyer
11.2011 - 01.2014
High School Diploma -
Eisenhower High School
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