Yolanda James-Martin
Houston,TX
Summary
Dynamic Shift Manager with a proven track record at CVS Pharmacy, adept in cash handling and fostering a customer service-focused environment. Excelled in training and mentoring employees, significantly enhancing team performance. Skilled in decision-making and inventory controls, consistently upholding company values and standards.
Overview
20
20
years of professional experience
Work History
Shift Manager
CVS Pharmacy
11.2002 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Contractor-CPS Supervised Visits
Guided Path Tx Counseling and Family Services
08.2023 - present
- Observation and Documentation on Parents visiting their children.
- Communication with Caseworkers
- Building relationships of trust with all parties included
- Recordings of inappropriate behavior actions
- Professionalism
- Organizational skills
- Thinking Skills/Problem Solving
- Established long-term relationships with clients, resulting in increased repeat business.
Education
No Degree - Engineering
Prairie View A&M University
Prairie View, TX05.1990
High School Diploma -
Dickinson High School
Dickinson, TX05-1986
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Punctual and reliable
- Energetic and enthusiastic
- Documentation and reporting
- Inventory controls
- Supply ordering
Timeline
Contractor-CPS Supervised Visits
Guided Path Tx Counseling and Family Services
08.2023 - present
Shift Manager
CVS Pharmacy
11.2002 - 01.2023
No Degree - Engineering
Prairie View A&M University
High School Diploma -
Dickinson High School
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