YOLANDA JENNINGS
Tacoma,WA
Summary
Dedicated and professional, passionate about delivering exceptional customer service experiences. Organized individual who effortlessly connects with clients and fosters a positive environment. Strong customer service and organizational skills, combined with a commitment to ensuring utmost care and guidance, make an asset in any industry. Background in medical, customer service, and retail industries, bringing a well-rounded skill set to effectively meet diverse client needs.
Overview
26
26
years of professional experience
Work History
Jim Markley - Yamaha Northwest
Personal Assistant
Tacoma, WA
10.2019 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained exceptional levels of customer service while managing high call volumes.
- Facilitated transportation coordination and resolved travel inquiries promptly.
- Coordinated group bookings efficiently for conferences or events, ensuring seamless experience.
- Collaborated with leadership and support teams to uphold high levels of customer satisfaction.
CNA/Caregiver
Father
Camden, TN
10.2017 - 01.2019
- Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.
- Recorded essential vitals like temperature, blood pressure, pulse, and respiration following physicians orders.
- Assisted client in managing their finances paying bills, and shopping for groceries and personal items.
Medical Assistant/ Front Office
Dr. Brain Keay, M.D. Internal Medicine
Yelm, Washington
01.2010 - 06.2016
- Enabled quick access to records by categorizing physical documents and converting them into digital format
- Assisted physician with minor surgeries, including preparing room and sterilizing instruments.
- Managed specialist referrals and other healthcare provider coordination for comprehensive care plans and pre-authorization.
Traveling Makeup Artist
MAC Cosmetics
Multiple Locations, WA
01.1999 - 06.2012
- Used customer service techniques and professional selling skills to upsell products and related merchandise.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations..
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots.
- Attended industry conferences and workshops to stay current on new trends and techniques.
Education
Associate Degree In Nursing - Medical Assistance
Everest College
Tacoma, WA06.2010
Skills
- Organizational skills
- Customer relations
- Problem-solving
- Multitasking abilities
- Computer skills
- Data entry
- Phone etiquette
- Time management
Timeline
Jim Markley - Yamaha Northwest
Personal Assistant
10.2019 - Current
CNA/Caregiver
Father
10.2017 - 01.2019
Medical Assistant/ Front Office
Dr. Brain Keay, M.D. Internal Medicine
01.2010 - 06.2016
Traveling Makeup Artist
MAC Cosmetics
01.1999 - 06.2012
Associate Degree In Nursing - Medical Assistance
Everest College