Yolanda Johnson
Columbus
Summary
Dynamic professional with extensive experience at Penske Logistics, excelling in team leadership and employee training. Proven ability to resolve complex issues and enhance operational efficiency. Skilled in AS/400 and adept at fostering strong relationships, driving customer loyalty, and ensuring seamless communication across departments. Committed to achieving organizational goals through adaptability and effective problem resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Penske Logistics
05.2024 - Current
- Communicate with Supervisors , Drivers and Shipping and receiving clerks of operational issues that may involve other departments.
- Train new employees on loading / unloading trailers, and best practices for optimal performance.
- Operate on a sit down forklift, I am responsible for managing my team, assigning tasks, and addressing issues that arise during the shift.
Dispatcher
Estes Express Line
02.2021 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of drivers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Customer Service Representative
Pine Environmental
03.2018 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Kingsborough Community College
Brooklyn, NY06-2010
Skills
- Computer Proficient
- Employee training
- Team leadership
- Organizational and planning skills
- Adaptability and flexibility
- AS/400
- Excellent communication skills
- Problem resolution
Certification
Certified Forklift Operator
Timeline
Shift Lead
Penske Logistics
05.2024 - Current
Dispatcher
Estes Express Line
02.2021 - 03.2024
Customer Service Representative
Pine Environmental
03.2018 - 10.2022
High School Diploma -
Kingsborough Community College
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