Yolanda Josey
Bronx,NY
Summary
Dedicated and experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Engaging with a proven track record in enhancing guest experiences by employing service-oriented behaviors and understanding unspoken desires. Provide customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Travel Concierge
Luxe Island Concierge Travel
North Hills, CA
01.2021 - Current
- Orchestrated tailor-made travel experiences for private clientele
- Built and maintained relationships with global network of luxury service providers.
- Conducted extensive research to stay up to date on new destinations, travel trends and luxury excursions.
- Coordinated with multiple vendors to secure exclusive deals.
- Managed and resolved any travel-related challenges.
- Generated positive Google reviews and referrals.
- Remote setting environment.
Assistant Store Manager
Barnes & Noble
Thousand Oaks, CA
08.2012 - 04.2021
- Day to day store operations of high earning store of $7 million annually.
- Assisted guests on sales floor in smoothly facilitating transactions.
- Ability to de-escalate concerns with guests, whether on sales floor, phone or email.
- Hired/Trained sales floor and café department.
- Provided administrative support in promotions and memberships.
Education
Bachelor of Arts - Journalism
California State Univ., Northridge
Northridge, CASkills
- LUXURY GUEST SERVICES
- BOOKING PLATFORM
- PROBLEM SOLVING
- EXEMPLARY VERBAL/WRITTEN SKILLS
- DE-ESCALATION TACTICS
- BUILD RELATIONSHIPS FOR REPEAT BUSINESS
- LISTENING FOR PERTINENT DETAILS
- ACCOUNTABILITY
- GOOGLE WORKSPACE
- MS OFFICE SUITE
- SOCIAL MEDIA ABILITIES
- SLACK PROFICIENT
Websites
Affiliations
- Cultural and cuisine experiences through international travel
- Excellent tart baker
- Re-learning Italian
Timeline
Travel Concierge
Luxe Island Concierge Travel
01.2021 - Current
Assistant Store Manager
Barnes & Noble
08.2012 - 04.2021
Bachelor of Arts - Journalism
California State Univ., Northridge