Yolanda Langhorne
1924 Anderson Highway, Cumberland,VA
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple systems simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Monitoring Specialist
SimpliSafe
09.2022 - Current
- Communicates effectively with emergency responders and customers
- Ability to use sound judgment and decision-making skills to evaluate situations
- Designs and implements quality control measures to maintain high standards of monitoring services
- Navigates multiple applications and stays abreast of policies and procedures
- Supports management decisions by providing accurate, timely, and relevant information gathered from various sources during the monitoring process
Financial Services Representative
Call Federal Credit Union
12.2018 - 08.2022
- Collaborated with team members to achieve sales targets and improve overall branch performance
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships
- Responded to inquiries from clients and provided financial advise to drive fiscal growth
- Resolved problems, improved operations and provided exceptional service
Medical Office Specialist
Centra Medical Group
08.2017 - 10.2018
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Registered patients and completed associated paperwork for accurate records
- Answered phone calls and messages for all physicians scheduling appointments, insurance verification and pre-authorizations
- Established strong rapport with patients through thoughtful listening skills, empathetic communication and professional demeanor
- Uploaded physician progress notes, history, and physicals into electronic medical records
Senior Coordinator/Recovery Specialist/Risk Specialist
Capital One
01.2010 - 07.2017
- Skilled at working independently and collaboratively in a team environment
- Excellent communication skills, both verbal and written
- Proven ability to develop and implement creative solutions to complex problems
- Managed inbound and outbound calls regarding loans, lines of credit and checking accounts
- Resolved problems, educated customers and provided exceptional service
Timeline
Monitoring Specialist
SimpliSafe
09.2022 - Current
Financial Services Representative
Call Federal Credit Union
12.2018 - 08.2022
Medical Office Specialist
Centra Medical Group
08.2017 - 10.2018
Senior Coordinator/Recovery Specialist/Risk Specialist
Capital One
01.2010 - 07.2017
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