Yolanda Lara
Mesa,AZ
Summary
Experienced area supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated several years in the field. Dedicated to streamlining operations and maximizing team performance.
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over extensive career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach.
Hardworking area supervisor with a proven track record of leadership in overseeing multiple locations. Skilled in managing teams, optimizing operations, and ensuring adherence to company standards. Strong communication, problem-solving, and decision-making abilities, with a focus on driving performance and achieving objectives across assigned areas.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Phoenix, Arizona
03.2025 - Current
- Supervised daily operations and maintained store organization and cleanliness.
- Trained new employees on store policies and customer service standards.
- Managed inventory restocking and ensured product availability on sales floor.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to implement promotional events and initiatives.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and maintained a positive working environment for all staff members.
- Managed payroll activities including timesheets submission and approval process.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Fostered positive relationships with customers to enhance satisfaction and loyalty.
- Acted as a liaison between the area teams and senior management to facilitate effective communication.
Cashier
Home Depot
Phoenix, AZ
10.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and ensured satisfaction.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to manage high-volume customer traffic effectively.
- Resolved customer complaints promptly while maintaining a positive attitude.
- Adhered to company policies for safety and loss prevention procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Area Supervisor
Walgreens
Phoenix, AZ
04.2023 - 10.2024
- Supervised daily operations and maintained store organization and cleanliness.
- Trained new employees on store policies and customer service standards.
- Managed inventory restocking and ensured product availability on sales floor.
- Assisted in creating visual merchandising displays to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Monitored employee performance, providing feedback and coaching as needed.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and maintained a positive working environment for all staff members.
Area Supervisor
CVS Pharmacy
Mesa , AZ
08.2018 - 04.2023
- Supervised daily operations and maintained store organization and cleanliness.
- Trained new employees on store policies and customer service standards.
- Managed inventory restocking and ensured product availability on sales floor.
- Assisted in creating visual merchandising displays to enhance customer experience.
- Monitored sales performance and provided feedback for operational improvements.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to implement promotional events and initiatives.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Developed and maintained a positive working environment for all staff members.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
Education
High School Diploma -
Pepp Tech High
Chandler, AZ11-2004
Skills
- Employee training
- Inventory management
- Visual merchandising
- Payroll administration
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Staff supervision
- Problem solving
- Emergency response
- Relationship building
Timeline
Area Supervisor
Ross Dress for Less
03.2025 - Current
Cashier
Home Depot
10.2024 - 05.2025
Area Supervisor
Walgreens
04.2023 - 10.2024
Area Supervisor
CVS Pharmacy
08.2018 - 04.2023
High School Diploma -
Pepp Tech High