Yolanda LeBlanc
Atlanta,GA
Summary
Strategic Practice Operation Leader with 20+ years of experience overseeing high-performing dental and healthcare teams across corporate, hospital, and military environments, and operational execution. Strong partner to doctors and executive leadership, with a track record of driving revenue growth, improving efficiency, ensuring compliance, and building scalable systems that support regional and organizational objectives.
Overview
2027
2027
years of professional experience
Work History
Practice Manager
Metropolitan Oral & Maxillofacial Surgery
Atlanta, GA
07.2023 - Current
- Lead overall practice operations, driving exceptional patient care, operational excellence, and financial performance.
- Execute the practice's financial business plan, achieving revenue, expense, and profitability objectives, while supporting growth through marketing initiatives.
- Ensure compliance with all company policies and regulatory requirements, including payer relations, credentialing, revenue cycle management, accounts receivable/payable, and inventory management.
- Drive practice efficiency and productivity through strategic scheduling, insurance verification, and treatment planning workflows.
- Communicate key performance metrics to surgeons, including leading and lagging indicators tied to financial performance and operational effectiveness.
- Lead performance management for clinical and non-clinical staff, including coaching, recognition, conflict resolution, disciplinary actions, and terminations when necessary.
- Supervise all practice employees while fostering a positive, high-accountability culture aligned with the company mission, vision, and values.
- Ensure appropriate staffing coverage, onboarding, training, and ongoing development of employees; oversee timekeeping, and overtime management.
- Assess talent at all levels, providing continuous coaching, training, and feedback to build a strong leadership pipeline, and succession plan.
- Manage supply budgets, instruments, and equipment; verify that treatment rooms are fully stocked and properly equipped to support an outstanding patient experience.
- Oversee and maintain licensure and continuing education requirements for doctors and surgical assistants, ensuring full compliance.
Office Manager
Aspen Dental
Griffin, Georgia
01.2020 - 07.2023
- Lead end-to-end non-clinical operations for a high-volume practice, serving as the primary operational partner to the Doctor and Regional Manager.
- Drive financial performance through oversight of revenue, expenses, profitability, and execution of growth initiatives aligned with regional goals.
- Analyze and report on key performance indicators (KPI), identifying trends, and implementing corrective action plans to improve productivity, case acceptance, and margins.
- Develop, coach, and manage cross-functional teams, including PSR, dental assistants, and lab support staff, ensuring strong bench strength and leadership readiness.
- Execute company-wide initiatives and operational standards, ensuring consistent implementation across departments.
- Partner with regional leadership on performance reviews, talent planning, and succession development for future leaders.
- Lead change management efforts related to workflows, pricing updates, logistics, and operational systems.
- Optimize revenue cycle processes, including insurance verification, collection, AP/AR, and deposits, to ensure accuracy and compliance.
- Foster a culture of accountability, engagement, and recognition, aligned with corporate mission, vision, and values.
Dental/Orthodontic Clinic Coordinator
Children's Healthcare of Atlanta
Atlanta, GA
01.2013 - 10.2019
- Oversaw complex dental and orthodontic operations across three hospital campuses, ensuring consistent care delivery and operational alignment.
- Coordinated staffing and scheduling for dentists, orthodontists, assistants, and front office teams to maximize utilization and control labor costs.
- Managed and developed a multidisciplinary team of 20+ employees, emphasizing engagement, retention, and performance excellence.
- Partnered with physician leadership and hospital administration to improve throughput, operating room efficiency, and patient access.
- Led capital projects and equipment implementations of up to $50K, from proposal through execution, and staff training.
- Implemented process improvements that reduced employee turnover by 98% and strengthened team stability.
- Ensured full compliance with infection control, OSHA, and hospital regulatory standards.
Dental/Orthodontic/OR Assistant
Children's Healthcare of Atlanta
Atlanta, GA
01.2006 - 07.2013
- Coordinated care for pediatric dental and orthodontic patients, in compliance with Georgia Board of Dentistry regulations.
- Assisted dentists and orthodontists chairside in clinical and operating room settings.
- Maintained dental operatories, labs, and X-ray rooms according to OSHA, and infection control standards.
- Managed sterilization logs, equipment maintenance records, and emergency supply inventories.
- Maintained inventory of dental supplies for the dental clinic and the operating room, in coordination with the nursing staff.
Dental Technician(Assistant)
United States Navy
Annapolis, Maryland
1993 - 1999
- Assisted Naval Dental Officers in all dental specialties, including chairside support, and preventive procedures.
- Performed routine scaling and polishing, radiographic processing, and dental record management.
- Maintained dental appointment systems, serving as a testing site for Dentrix Practice Management Software.
- Conducted routine maintenance of dental equipment, and adhered to military healthcare standards.
- Honorably discharged.
Education
Associate of Applied Science - Surgical Technology
Georgia Medial Institute
Marietta, GA Dental Assisting
United States Navy School of Dental Assisting
San Diego, CASkills
- Multi-Site Operation Leadership
- P&L Ownership, Budgeting & Forecasting
- Revenue Growth & Cost Optimization
- Talent Development & Succession Planning
- Performance Metrics & KPI Management
- Doctor & Executive Partnership
- Change Management & Process Standardization
- Compliance, Risk & Regulatory Oversight
- Patient Experience & Patient Partnership
- Capital Planning & Resource Allocation
Timeline
Practice Manager
Metropolitan Oral & Maxillofacial Surgery
07.2023 - Current
Office Manager
Aspen Dental
01.2020 - 07.2023
Dental/Orthodontic Clinic Coordinator
Children's Healthcare of Atlanta
01.2013 - 10.2019
Dental/Orthodontic/OR Assistant
Children's Healthcare of Atlanta
01.2006 - 07.2013
Dental Technician(Assistant)
United States Navy
1993 - 1999
Associate of Applied Science - Surgical Technology
Georgia Medial Institute
Dental Assisting
United States Navy School of Dental Assisting