Hi, I’m
Yolanda Lemus
Highland,CA
Summary
Excellent outgoing, friendly and cheerful personality, Strong believer that customers make the business, Believes in delivering high-quality customer service every time, Knowledgeable about food safety standards, Natural leadership abilities, Good with math for cash counting, Completes all documentation, Able to supervise other staff and resolve all customer issues and complaints, Reports to management, Compassionate and dedicated to cleanliness and organization, Able to multitask, Fast learner, and understands the policy and procedures of any standards.
Overview
11
years of professional experience
1
Certification
Work History
Walmart #3276
Digital Team Lead
08.2022 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Evaluated customer needs and feedback to drive product and service improvements.
Walmart
Digital Personal Shopper
05.2022 - 08.2022
Job overview
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
Subway
Sandwich Artist
07.2021 - 05.2022
Job overview
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Walgreens
Cashier
07.2018 - 02.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Subway
Sandwich Artist Manager
05.2013 - 04.2016
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Monitored inventory and requisitioned low-stock items.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
San Andreas High SchoolHighland, CA
High School Diploma
05.2013
Skills
- Regulatory Compliance
- Performance Monitoring
- Production Monitoring
- Call Center Operations
- Schedule Management
- Complaint Resolution
- Work Planning
- Coaching
- Shift Scheduling
- Cash Handling
- Team Supervision
Certification
- Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Digital Team Lead
Walmart #3276
08.2022 - Current
Digital Personal Shopper
Walmart
05.2022 - 08.2022
Sandwich Artist
Subway
07.2021 - 05.2022
Cashier
Walgreens
07.2018 - 02.2019
Sandwich Artist Manager
Subway
05.2013 - 04.2016
San Andreas High School
High School Diploma
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