Yolanda Luong
Westland
Summary
With a proven track record at Q2 Nails and clinicals, I excel in delivering exceptional customer service and fostering strong client relationships. My expertise spans from meticulous client nail care to hygienic patient care, underpinned by compassion and active listening. I'm adept at creating positive environments and enhancing client well-being, ensuring their needs are met with professionalism and empathy.
Overview
6
6
years of professional experience
Work History
Q2 Nails
Hang Nguyen
01.2019 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning 100% of all important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Elderly Caregiver
Lajoy Group
01.2023 - 08.2024
- Offered companionship and kindness to elderly patient.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Enhanced elderly patient's quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Monitored client vital signs, administered medications, and tracked behaviors to ensure updated medical records.
- Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
- Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
Education
Associate of Science - Nursing
Wayne State University
01-2026
No Degree - Certified Nursing Assistant Program
Heart To Heart
Ypsilanti, MI10-2024
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI05-2023
High School Diploma -
Divine Child High School
Dearborn Heights, MI05-2015
Skills
- Compassion and empathy
- Active listening
- Multitasking and organization
- Customer service
- Cultural competence
- Client confidentiality
- Patient care
- Vital signs monitoring
Languages
Vietnamese
Native or Bilingual
Timeline
Elderly Caregiver
Lajoy Group
01.2023 - 08.2024
Q2 Nails
Hang Nguyen
01.2019 - Current
Associate of Science - Nursing
Wayne State University
No Degree - Certified Nursing Assistant Program
Heart To Heart
Bachelor of Arts - Psychology
Wayne State University
High School Diploma -
Divine Child High School
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