Yolanda Madison
Maricopa,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Terros Behavioral Health
05.2019 - 11.2019
Front office patient registration
Insurance verification
Payment Posting
End of day balancing
Translation
Healthcare Customer Service Representative
Planned Parenthood of AZ
10.2007 - 05.2017
Patient registration
Insurance Verification
Appointment Scheduling
Pregnancy confirmation for Ahcccs programs
Data Entry
Daily processing and posting charges
End of day balancing and logging+
NextGen ,EMR
Medical Billing Associate
Maricopa OB/GYN
05.1995 - 10.2007
Commercial medical claims
Posting Payments
Data Entry
Translation
Clinic Manager
La Clinica De Familia, Inc
05.1993 - 10.2004
Responsible for clinic Operations
Primary point of contact for patients and medical records preparation
Supervised daily medical charts
Billing and insurance processing
Payment collections
End of day balancing
General Merchandise Manager
Food 4 Less Supermarket
01.1989 - 06.1992
Customer Service
Merchandise ordering thus electronic system
Developed and managed strategy, assortment plans, vendor relations
Analysis and report on accuracy of all inventory reporting
Education
Certificate - Managed Care Billing
Heritage Professional Education
Albuquerque, NMSkills
- Customer service
- Customer support
- Data entry
- Call center experience
- Payment collection
Timeline
Customer Service Representative
Terros Behavioral Health
05.2019 - 11.2019
Healthcare Customer Service Representative
Planned Parenthood of AZ
10.2007 - 05.2017
Medical Billing Associate
Maricopa OB/GYN
05.1995 - 10.2007
Clinic Manager
La Clinica De Familia, Inc
05.1993 - 10.2004
General Merchandise Manager
Food 4 Less Supermarket
01.1989 - 06.1992
Certificate - Managed Care Billing
Heritage Professional Education
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