Yolanda Manns
Findlay,Ohio
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composer in fast-paced, high-pressure environments. Expertise in scheduling, data, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Whitacre Logistics
09.2024 - 12.2024
- Reduced errors in data entry by implementing strict quality control measures during the processing stage.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices in data processing and customer service.
- Utilized established methods for data processing and analysis for consistency and accuracy.
Customer Service Receptionist
HR Block
01.2022 - 04.2024
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Seasonal
HR Specialist / Recruiter
HEARTHSIDEFOODS
06.1984 - 01.2024
- Met with managers to discuss requirements and specifications for candidates
- Filled key vacancies with qualified candidates
- Created successful recruiting process to meet organizational needs
- Maintained detailed recruiting processes, candidate pipeline documentation, and hiring procedures
- Participated in phone and in-person interviews to determine final candidates for consideration
- Answered phones professionally in accordance with organizational protocols
Education
High School Diploma -
Riverdale
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Whitacre Logistics
09.2024 - 12.2024
Customer Service Receptionist
HR Block
01.2022 - 04.2024
HR Specialist / Recruiter
HEARTHSIDEFOODS
06.1984 - 01.2024
High School Diploma -
Riverdale
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