Yolanda Marshall

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Listened to customers in actively to assess issues and provide accurate information.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools.

• Improved patient satisfaction by effectively managing Medicare claims and resolving issues promptly.
• Maintained up-to-date knowledge of Medicare regulations, contributing to compliant department operations.
• Provided timely responses to inquiries from patients, healthcare providers, and colleagues regarding Medicare policies and procedures.
• Collaborated closely with healthcare providers to ensure accurate billing and coding practices.

Assisted newspaper subscribers with delivery issues and setting up subscriptions also assisted with billing issues and alerting the carrier of newspapers not received and online services and internet access.

• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Assisted merchant with credit card processing issues consisting of application processing funding issues and statements and troubleshooting credit card terminals and attrition.
• Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
• Conducted follow-up calls to ensure client satisfaction and gather valuable feedback for continuous improvement.
• Handled sensitive customer information with discretion while adhering to strict data privacy regulations.

• Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
• Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
• Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
• Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
• Cash Handling
• Reconciling deposits. collections, bookkeeping