Yolanda Martinez
Modesto,CA
Summary
Energetic Hostess enhances Customer Service in food service setting. Courteous and friendly when directing Customers to their tables, giving directions, and taking reservations. Constantly finding new way's to exceed customer's expectation's with personalized service.
Overview
2
2
years of professional experience
Work History
To-Go Specialist/Restaurant Hostess
Culichi Town
Modesto, CA
01.2017 - 03.2017
- Prepared and packaged to-go orders efficiently for customer satisfaction.
- Ensured accuracy in order fulfillment, minimizing errors during peak hours.
- Maintained cleanliness and organization of workstations to support operational flow.
- Collaborated with kitchen staff to streamline communication and improve service speed.
- Assisted customers with menu selections, enhancing overall dining experience.
- Managed cash register operations, processing transactions accurately and efficiently.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Production/ Salad Maker
Panera Bread
Modesto, CA
05.2015 - 01.2016
- Prepared fresh salads according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of salad preparation area to ensure food safety compliance.
- Assisted in inventory management by monitoring ingredient levels and reporting shortages.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Trained new staff on proper salad preparation techniques and safety standards.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Clerical Assistant
Central Valley Opportunity Center
Modesto, CA
04.2015 - 08.2015
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Goal oriented
- Payment processing
- Teamwork
- Food handling
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
To-Go Specialist/Restaurant Hostess
Culichi Town
01.2017 - 03.2017
Production/ Salad Maker
Panera Bread
05.2015 - 01.2016
Clerical Assistant
Central Valley Opportunity Center
04.2015 - 08.2015