Yolanda Martinez Coronel
Las Vegas,NV
Summary
Dynamic Shift Manager with a proven ability to enhance customer satisfaction and lead high-performing teams at Del Taco. Achieved 100% satisfaction scores through exceptional service standards, effective complaint resolution, and a focus on cleanliness. Expertise in cash handling and inventory control supports operational excellence while maintaining compliance with sanitation regulations. Career ambitions include leveraging leadership skills to drive further improvements in service and team dynamics.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Manager
Del Taco
Las Vegas, NV
01.1995 - Current
Education
High School Diploma -
Mexico
Guadalajara12-1985
Skills
- Customer Service: Attention to Customer Service 100% Satisfaction, responding to customer comments and resolving any complaints on the spot
- Cleanliness compliance: ensuring facility cleanliness and sanitation, keeping hygiene as priority number one, and following local standards during random state sanitary inspections
- Attention to details: conduct the daily shift checklist, identifying and making corrections if issues arise (eg Broken light, missed spot cleanliness, and increasing customer satisfaction
- Team building: get the job done by promoting team effort, coaching, and motivating team members
- Others: cash handling and inventory control
Certification
- Local Health Department Card
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Shift Manager
Del Taco
01.1995 - Current
High School Diploma -
Mexico
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