Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Yolanda McCain

Lansing,MI

Summary

Retired Professional Truck Driver seeking to work in the Lansing Michigan area. Have traveled to all 48 states. I am multi-task skilled in Transportation (13yrs), Customer Service (35yrs to present), Office duties (15yrs), Account Receivable and Finances (7yrs). Records processing (5yrs). Very teachable. Quick learner. Not afraid of work. I'm people friendly. Authorized to work in the US for any employer. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

MID SHIFT MANAGER

QUALITY DAIRY COMPANY
12.2022 - Current
  • Customer service plus one
  • Maintaining and operating the required duties of the store
  • Same duties as below. Rehired back in.

DAY CARE PROVIDER

STATE OF MICHIGAN
09.2015 - Current
  • Relocated from Chicago to Lansing
  • I oversee three children at my home while parents work
  • I prepare adequate meals
  • I teach basic math, reading, spelling, colors & numbers
  • And give plenty of love.

CUSTOMER SERVICE REPRESENTATIVE

HUNTER HOLLIS EMPLOYMENT AGENCY
05.2020 - 12.2022
  • Contracted out through the government to Peckham
  • Job duties included: Professional customer service on phone
  • Assisting customers in obtaining a Renew or First time US government passport
  • Data Entry, wire transfer, documents received, phone transfer, status inquiries & many other duties.

Night Shift Manager

UNEMPLOYMENT/covid 19
10.2020 - 05.2021

NIGHT SHIFT STORE MANAGER

QUALITY DAIRY COMPANY
08.2018 - 09.2020
  • Customer service plus one
  • Maintaining and operating the required duties of the store, customers & workers.
  • Data entry, spreadsheets, email updates, stock inventory, POS communication between managers & corporate.
  • Sept. 30, 2020 I resigned due to Covid-19 and customers who refused to wear mask after it was mandated.
  • Am now in search of an at home position for health safety
  • Or work for a company who complies with the health safety rules.

ADMINISTRATIVE ASSISTANT

VOLUNTEERS OF AMERICA CO
06.2018 - 08.2018
  • Front desk customer service
  • Data entry, calls intake & output, client assistant
  • Multi task duties
  • This was a temp to hire for a position through AARP
  • Unfortunately the company would soon be taken over by a new company and it would not be in the budget to hire any new personnel
  • They did not let me go
  • I went looking for a more secure job at Michigan Works.

ASSISTANT STORE MANAGER

DOLLAR GENERAL LLC
08.2016 - 02.2018
  • Started as a lead
  • Was offered my own store
  • I declined
  • I was then promoted to assistant manager
  • The opening & closing of my & other stores
  • Bank operations, schedule payroll, store management & operations
  • Exceeding profits & productivity
  • Staying within the budget
  • Excellent customer service.

Truck Driver

F.M.L.A. Family Medical Leave Of Absence
05.2015 - 11.2015

I missed many doctors appointments, being over the road.

It took a total on my health.

I took a year off to focus on my health.

Relocated to Lansing, Mi...

PROFESSIONAL OVER THE ROAD TRUCK DRIVER

12.2010 - 06.2015
  • During this era economics had crashed
  • Many truck drivers suffered financially
  • Especially owning your own truck
  • So I had to hustle hard
  • Multiple companies.

Local TruckDriver

TDI NATIONWIDE / OPTIMUM STAFFING
06.2013 - 05.2015
  • Local work
  • Running auto parts for Ford, Chrysler, and Navistar within a 20 mile radius
  • 19 an hour, time in a half after 8 hrs
  • Mandatory 10 hour day
  • Became physically sick and had to go on FMLA.

Tour Bus Driver

CHICAGO TROLLEY AND DOUBLE DECKER CO
06.2010 - 12.2010
  • Double decker tour bus driver
  • Driving around to see the main attractions in the downtown, west side, and north side of Chicago
  • Greet the customers
  • Check tickets
  • Space management between buses
  • Consistent communication with ground operations
  • Professional attitude at all times
  • Pre-trip vehicles and follow all safety rules
  • Subjected to D.O.T
  • Rules and regulations.
  • Seasonal

Service Driver Manager

GATE SERVE - O'HARE AIRPORT
07.2009 - 06.2010
  • Drivers load up vehicles and cater the airplanes on a timely schedule
  • NO DELAYS
  • Vehicle inspection, warehouse inventory, and maintain a clean stock area
  • Subjected to D.O.T
  • Rules and regulations.

OTR Driver

CR ENGLAND TRUCKING COMPANY
07.2002 - 06.2009
  • This is a trucking school / trucking company where I received my CDL at
  • Trained for three months
  • I excelled to the top of my class
  • I graduated top 3 out of 21 students
  • And was number 2 backer
  • I also was the only female trainee at the time
  • Which gave me the initiative and drive to achieve excellence
  • I was very proud of my accomplishment on graduation day.

Manager

BANK ONE
12.2000 - 06.2004
  • Account receivable, 10 key (10,000 KSPH), data entry, multitask duties, customer service, sales, wire transfer
  • Promoted to management
  • 4 years in management
  • I made a career change
  • I resigned from corporate to become a truck driver for better income.

Records Processor

HOUSEHOLD FINANCE
06.1995 - 11.2000
  • Promoted to department manager
  • Accountability of the daily reproduction of work
  • Overseer of a group of 20 to 35 employees
  • My motto was: "Let's get the job done successfully and go home accomplished'.

Education

Truck Driver -

CR ENGLAND TRUCK DRIVING SCHOOL
01.2002

Computer Science -

MANSFIELD BUSINESS COLLEGE
01.1984

High School Diploma -

MARY BARTELME SCHOOL FOR GIRLS
01.1979

Skills

  • Multi Task Management
  • Warehouse Management
  • Retail Management
  • Forklift Driver
  • Customer Service
  • Creative Problem Solving
  • Time Management
  • Computer Literate
  • Data Entry
  • Type 48 wpm
  • 10 Key 7000 kph
  • File (numeric & alpha)
  • Telephone skills
  • Workplace Safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Training and mentoring
  • Team Development
  • Quality Assurance
  • Inventory Control
  • Payment Processing
  • Documentation And Reporting
  • Safety Compliance
  • Inventory Assessment
  • Quality Control
  • Performance Improvement
  • Decision-Making
  • Employee Training
  • Delegating Work
  • Interpersonal Skills
  • Inventory controls
  • Schedule Management
  • Operations Management

Accomplishments

    I traveled the United States (48 states). I did it successfully, but most of all, I did it Safely ( No Accidents), 1.2 millions miles driven. Every day there could be potential accident.

Personal Information

Title: PROFESSIONAL TRUCK DRIVER/MULTI SKILLED IN OTHER TRADES

Timeline

MID SHIFT MANAGER

QUALITY DAIRY COMPANY
12.2022 - Current

Night Shift Manager

UNEMPLOYMENT/covid 19
10.2020 - 05.2021

CUSTOMER SERVICE REPRESENTATIVE

HUNTER HOLLIS EMPLOYMENT AGENCY
05.2020 - 12.2022

NIGHT SHIFT STORE MANAGER

QUALITY DAIRY COMPANY
08.2018 - 09.2020

ADMINISTRATIVE ASSISTANT

VOLUNTEERS OF AMERICA CO
06.2018 - 08.2018

ASSISTANT STORE MANAGER

DOLLAR GENERAL LLC
08.2016 - 02.2018

DAY CARE PROVIDER

STATE OF MICHIGAN
09.2015 - Current

Truck Driver

F.M.L.A. Family Medical Leave Of Absence
05.2015 - 11.2015

Local TruckDriver

TDI NATIONWIDE / OPTIMUM STAFFING
06.2013 - 05.2015

PROFESSIONAL OVER THE ROAD TRUCK DRIVER

12.2010 - 06.2015

Tour Bus Driver

CHICAGO TROLLEY AND DOUBLE DECKER CO
06.2010 - 12.2010

Service Driver Manager

GATE SERVE - O'HARE AIRPORT
07.2009 - 06.2010

OTR Driver

CR ENGLAND TRUCKING COMPANY
07.2002 - 06.2009

Manager

BANK ONE
12.2000 - 06.2004

Records Processor

HOUSEHOLD FINANCE
06.1995 - 11.2000

Truck Driver -

CR ENGLAND TRUCK DRIVING SCHOOL

Computer Science -

MANSFIELD BUSINESS COLLEGE

High School Diploma -

MARY BARTELME SCHOOL FOR GIRLS
Yolanda McCain