Yolanda McCoy
Sumter,SC
Summary
Accomplished Security Officer with a proven track record at Securitas Security Services USA, enhancing safety through meticulous surveillance and emergency response. Expert in CCTV operations and conflict resolution, significantly decreased theft and vandalism. Trained new staff, ensuring high compliance with security protocols. Known for exceptional reliability and punctuality, consistently prioritizes visitor and employee safety.
Overview
17
17
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2007 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Education
Computer Installation And Repair Technology
Georgetown Tec College
Georgetown, SC05.1997
C.E.Murray High School
Greeleyville, SC06.1986
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Detail Oriented
- Superior customer service
- Surveillance
- Emergency Response
- Patrol operations
- Conflict resolution techniques
- Threat Assessment
- Electronic surveillance
- Metal detector operation
- Weapons training
- Patrolling
- Reliability
- Punctuality
Timeline
Security Officer
Securitas Security Services USA
10.2007 - Current
Computer Installation And Repair Technology
Georgetown Tec College
C.E.Murray High School
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