Yolanda McIver
Selma,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Associate
Food Lion
Selma, US
11.2018 - Current
- Adhered to company policies and procedures related to food handling processes.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
Line Assembler
Accentuate Staffing
Garner, US
01.2016 - 10.2018
- Performed quality checks on products and parts
- Packaged finished products and prepared them for shipment
- Rotated through all the tasks required in a particular production process
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Completed daily reports documenting production activities accurately.
- Followed safety protocols while operating machinery and working with hazardous materials.
Customer Service Representative (CSR)
Agri Supply (Greer Group)
Micro, US
12.2010 - 12.2015
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Packaging/ Filling Machine Operator
Merck Pharmaceutical
Wilson, US
05.2007 - 10.2010
- Adjusted machine settings to accommodate different sizes and types of containers.
- Maintained records of products filled, packaged, and shipped.
- Ensured that all machines were properly calibrated before use.
- Cleared machine jams to reset malfunctions for production line.
- Troubleshot problems with machinery, made adjustments as necessary.
- Loaded bottles onto conveyor belts for filling.
Electrical Assembler
Caterpillar
Clayton, US
08.2006 - 04.2007
- Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions
- Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment
- Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications
- Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly
- Explain assembly procedures or techniques to other workers
Packaging/ Filling Machine Operator
Caterpillar
Zebulon, US
05.2005 - 03.2007
- Identified opportunities for improvement in terms of productivity, efficiency, and cost savings.
- Troubleshot problems with machinery, made adjustments as necessary.
- Conducted periodic checks on the performance of the filling machine throughout shift.
- Adhered to strict safety regulations when operating the filling machine.
Education
Licensed Certified Nursing Assistant -
Johnston Community College
Smithfield, NC05.2019
Phlebotomy -
Johnston Community College
Smithfield, NC11.2018
High School Diploma -
Hunt High School
05.2004
Skills
- Professional Customer Service Skills
- Communication Skills Written/ Verbal
- Time management Skills
- Active Listener
- Critical Thinking/ Problem Solving skills
- Strong Leadership Skills
- Efficient in Microsoft Office, Excel and Power Point
- Trainable/ Adaptable
- Strategic Planning
- Technical troubleshooting
Certification
Licensed Certified Nursing Assistant, 05/01/19, 05/01/21
Personal Information
Authorized To Work: US for any employer
Timeline
Deli Associate
Food Lion
11.2018 - Current
Line Assembler
Accentuate Staffing
01.2016 - 10.2018
Customer Service Representative (CSR)
Agri Supply (Greer Group)
12.2010 - 12.2015
Packaging/ Filling Machine Operator
Merck Pharmaceutical
05.2007 - 10.2010
Electrical Assembler
Caterpillar
08.2006 - 04.2007
Packaging/ Filling Machine Operator
Caterpillar
05.2005 - 03.2007
Licensed Certified Nursing Assistant -
Johnston Community College
Phlebotomy -
Johnston Community College
High School Diploma -
Hunt High School
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