Scott Beveridge
Argenta,IL
Summary
Customer-oriented Deli/Sales Associate with 10+ years of hands-on experience customer service and stocking.vWell versed in safely operating deli equipment, stockroom safety, pricing, packaging food items, and excellent accommodation to customer service. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success.
Overview
10
10
years of professional experience
Work History
Deli Associate
Walmart
Vandalia, IL
06.2023 - 01.2024
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Cleaned utensils, dishes and glasses for customer use.
- Responded to customer questions regarding product availability.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Scrubbed and polished counters to remove debris and food.
- Directed patrons to restrooms and other amenities within facility.
Sales Associate
Aldi
Vandalia, IL
12.2022 - 05.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
Deli Associate
Walmart
Taylorville, IL
06.2018 - 12.2022
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Provided accurate information about product ingredients upon request.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Acquired new skills to support team and further accommodate customer needs.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Stocker
Walmart
Taylorville, IL
12.2013 - 11.2017
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
High School Diploma -
Pana High School
Pana, IL06-2009
Skills
- Equipment safety
- Cleanliness and sanitation
- Inventory Rotation
- Register operations
- Safe Food Handling Practices
- Safe Food Handling
- Customer Engagement
- POS System Operation
- Workplace Safety
- Upselling strategies
- Sanitation Practices
- Product Merchandising
- Cleaning and sanitizing
- Meat Cutting
- Food safety knowledge
- Preparing food items
- Portion Control
- Product Recommendations
- Assembling/disassembling slicer and other machinery used in food prep to clean and sanitize
- Maintaining clean and organized work spaces to ensure quality and safety
- Taking direction and assuring safe accurate execution in a timely manner
- Inventory Control
- Payment Processing
- Retail loss prevention
- Customer Needs Assessment
- Product Sales
- Order Processing
- Verbal/written communication
- Problem-Solving
- Guest Relations
- Complex Problem-Solving
- Professional Demeanor
- Teamwork and Collaboration
- Money Handling
- Positive and professional
- Reliable and punctual
- Flexible Schedule
- Stocking and Receiving
- Reading comprehension skills
- Time Management
- Retail Store Operations
- Dispute Mediation
- Policy and Procedure Adherence
- Customer Service
- Building rapport
- Listening Skills
- Store Opening and Closing
- Service-oriented
- Multi-tasking strength
- Energetic self-starter
- Negotiation Tactics
- Merchandising knowledge
- Self-Checkout Assistance
- Security Monitoring
- Price Checking
- Display Assembly
- Order Receiving
- Product Labeling
- Warehouse Safety
- Performance Improvement
- Product tagging
- Equipment Cleaning
- Proper Stacking and Storage
- Pallet Jack Operation
- Clear Communication
- Truck unloading
- Safety processes and procedures
- Positive Attitude
- Heavy Lifting
- Safe Lifting Procedures
- Stockroom Maintenance
- Warehouse Operations
- Willing to Learn
- FIFO stocking
- Friendly and Personable
- Barcode scanning
- Loading and unloading
- Front-end Maintenance
Timeline
Deli Associate
Walmart
06.2023 - 01.2024
Sales Associate
Aldi
12.2022 - 05.2023
Deli Associate
Walmart
06.2018 - 12.2022
Stocker
Walmart
12.2013 - 11.2017
High School Diploma -
Pana High School