Yolanda M Cunningham
Yolo Rosha LLC
Waterloo,SC
12
years of professional experience
Detail-oriented operations professional with experience managing data, contracts, customer concerns, and day-to-day administrative processes. Skilled in Excel, reporting, audits, and keeping records accurate while handling multiple priorities and deadlines.
Work History
Temporary Admissions Counselor
1 Year 6 Months- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Increased student satisfaction with admission process by implementing a more responsive and empathetic communication approach.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Operations Manager
4 Years 7 Months- Manage daily business operations, administrative processes, data management, contract administration, vendor relations, and customer service with minimal oversight to ensure smooth workflow.
- Use Microsoft Excel and Microsoft Office to track operational data, analyze trends, reconcile information, prepare reports, and monitor business performance.
- Review contracts, rates, service agreements, invoices, and supporting documentation for accuracy, discrepancies, and compliance with established business requirements.
- Maintain, update, and audit high-volume business records and databases to ensure data accuracy, completeness, integrity, and timely processing.
- Perform routine data audits and quality reviews, identify discrepancies, research root causes, and coordinate corrections to maintain accurate records.
- Act as primary administrative contact for clients, vendors, and external partners, managing inquiries and resolving service failures and escalations.
Technical Support Representative
5 Years 6 Months- Responded to client account questions, including billing and field service requests
- Explained insurance processes to clients.
- Investigated reported issues, chargebacks, fraud, and walked customers through scripted service protocols to rule out numerous problems, maintaining 95% of client satisfaction
Education
Certificate - CompTIA Security Plus
Bachelor Of Applied Science - Business Administration And Management
- Developed a high-scoring business plan for a start-up in a capstone project, leading to business growth recommendations.Conducted market research that boosted local business customer engagement by 20%.
Certificate - Life Coach
Skills
Data Analysis & Reporting
Microsoft Excel
Problem-solving
Team leadership
Operations management
Process improvement
Data quality assurance
Contract Management
Vendor Management
Timeline
Operations Manager
Yolo Rosha LLC
03.2022 - CurrentRead More
Temporary Admissions Counselor
Strayer University
07.2020 - 01.2022Read More
Technical Support Representative
TCC Verizon Wireless
08.2014 - 02.2020Read More
Alison
Certificate from Life Coach
Read More
Strayer University
Bachelor Of Applied Science from Business Administration And Management
Read More
Alison
Certificate from CompTIA Security Plus
Read More