Skills
Summary
Work History
Education
Languages
Generic

Yolanda Mendez

Grand Rapids,Michigan

Skills

  • Full-cycle recruiting
  • Candidate sourcing
  • Interviewing & screening
  • Talent coaching
  • Compliance adherence
  • Branch operations management
  • ATS management

Summary

Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates. Known for fostering collaborative team environments and adapting quickly to changing recruitment needs. Demonstrates expertise in candidate assessment, relationship building, and strategic hiring processes, consistently driving successful outcomes. Reliable and results-focused, delivering high standards in every aspect of recruitment.

Work History

Branch Manager

Workforce Employment Specialists
Grand Rapids, MI
08.2025 - Current
  • Direct branch operations, lead recruitment, client relations, and team performance to achieve business goals.
  • Manage full-cycle hiring for manufacturing and light industrial positions with a focus on compliance and service excellence
  • Develop and coach team to boost productivity, retention, and quality of hires.
  • Build strong client relationships through customized staffing strategies and results-driven service
  • Implemented staff training programs to enhance team performance and service quality.

Client Program Supervisor

Workforce Employment Specialists
Grand Rapids, MI
06.2022 - 08.2025
  • Led full-cycle, high-volume recruiting across multiple states, including sourcing, interviewing, and onboarding.
  • Partnered with hiring managers to meet staffing goals and support retention initiatives.
  • Maintained accurate ATS records and ensured compliance throughout recruitment processes.
  • Traveled to client sites as needed to strengthen partnerships and support hiring.
  • Recognized for adaptability, self-motivation, and thriving in fast-paced, independent environments.

Bilingual Recruiter

Workforce Employment Specialists
Grand Rapids, MI
03.2021 - 06.2022
  • Partnered with hiring managers to meet workforce needs and deliver qualified talent
  • Managed pre-employment processes, including drug screens and compliance requirements
  • Communicated effectively with English- and Spanish-speaking candidates for smooth placements
  • Leveraged ATS, job boards, social media, and recruiting events to build strong talent pipelines
  • Negotiated offers while ensuring compliance with employment regulations
  • Provided after-hours support to meet urgent client and staffing needs

Account Specialist

Advantage Solutions
Grand Rapids, MI
05.2019 - 03.2021
  • Processed and reconciled customer orders accurately and on time using EDI systems, ensuring compliance with client policies and delivery requirements.
  • Performed high-volume data entry with attention to detail, maintaining accurate records of orders, pricing, and promotional details.
  • Provided sales support by assisting with order inquiries, tracking performance metrics, and identifying growth opportunities for key accounts.
  • Acted as a liaison between customers, Business Development Managers, and internal teams to ensure clear communication and timely issue resolution.
  • Supported customer satisfaction and company objectives through proactive problem-solving and continuous process improvement.

Bilingual Sales Representative

T-Mobile
Grand Rapids, MI
07.2012 - 05.2019
  • Delivered exceptional service to English- and Spanish-speaking customers, driving repeat business
  • Managed the full sales process including upgrades, activations, and account management with accuracy and attention to detail
  • Ranked among top-performing representatives for achieving high activation rates, accessory attach goals, and new account growth
  • Provided knowledgeable support on device setup, troubleshooting, network connectivity and account management to ensure customer satisfaction and retention

Education

High School Diploma -

Union High School
05.2010

Languages

Spanish
Native or Bilingual

Similar Profiles

CREATE PROFILE