Yolanda Molina
Cottonwood,AZ
Summary
Adept at elevating guest experiences, I excelled as a Front Desk Receptionist at Gadsden Hotel, mastering payment collection and customer service. My proactive approach resolved complaints efficiently, enhancing team performance and guest satisfaction. Skilled in multi-task management and professional communication, I consistently contributed to operational excellence and positive customer feedback.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Gadsden Hotel
Douglas, AZ
05.2013 - 08.2022
- Assisted guests at check-in, providing information on various services within hotel.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Updated room availability status for front office system and property management software system.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Trained new employees on proper front desk operations and customer service techniques.
Front Desk Receptionist
Kings Ransom Hotel
Sedona, AZ
02.2008 - 02.2013
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Input customer data into reservation systems and updated to reflect room changes.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2005
Skills
- Strong teamwork
- Retail marketing
- Customer service
- Multi-task management
- Professional telephone demeanor
- Payment collection
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Gadsden Hotel
05.2013 - 08.2022
Front Desk Receptionist
Kings Ransom Hotel
02.2008 - 02.2013
High School Diploma -
Mingus Union High School