Yolanda Morales
Argyle,USA
Summary
Adaptable and detail-oriented professional with a strong background in both healthcare and hospitality. Certified Medical Assistant with hands-on experience in front desk operations, insurance verification, medical billing, and HIPAA compliance. Equally experienced in high-volume restaurant environments, delivering exceptional customer service as a server, bartender, and hostess. Known for strong communication skills, multitasking under pressure, and maintaining a professional, friendly presence across diverse settings. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender/Hostess
Delhi 6
Highland Village, TX
12.2024 - 06.2025
- Maintained a clean and organized work area, including polishing silverware, folding napkins, and arranging table settings
- Demonstrated extensive knowledge of menu items, ingredients, and preparation techniques to answer guest questions and make recommendations
- Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience
- Collaborated with kitchen staff to ensure accurate order delivery and timely service for all courses
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail in order accuracy
- Adhered to food safety regulations by properly handling food items and following sanitation procedures at all times
- Addressed guest concerns or complaints promptly and professionally, resolving issues to their satisfaction whenever possible
- Trained new servers on restaurant policies, procedures, menu knowledge, customer service standards, etc.
- Collaborated with the culinary team on special dietary requests or restrictions from guests ensuring proper communication of needs for meal preparation
- Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
- Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
- Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
- Developed extensive knowledge of different types of alcohol, brands, and flavors to make recommendations based on customer preferences
- Efficiently handled cash transactions, accurately processing payments and providing change to customers
- Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly
- Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification
Medical Claims Adjuster
Firstsource Solutions
Remote
09.2021 - 01.2022
- Investigated and evaluated insurance claims to determine coverage, liability, and settlement options
- Reviewed and processed medical claims for accuracy, completeness, and adherence to insurance policies and guidelines
- Investigated and resolved complex claim issues by analyzing medical records, policy documents, and billing information
- Utilized coding systems such as CPT, ICD-10, HCPCS to accurately assign appropriate reimbursement codes for services rendered
- Verified patient eligibility and coverage benefits prior to claim submission
Front Desk Receptionist Intern
Advanced Medical of North Texas
Keller, TX
08.2021 - 09.2021
- Performed excellent customer service for patients
- Performed Insurance verification for patients
- Assisted with day-to-day chiropractic clinic duties
- Scheduled appointments for patients
- Maintained a clean working environment
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Served as a liaison between clients, staff members, and management, facilitating smooth operations
Box Office Cashier/Server/Food Runner
Moviehouse & Eatery
Flower Mound, TX
10.2018 - 06.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Host/Server
Cristina's Fine Mexican Restaurant
Trophy Club, TX
05.2016 - 10.2018
- Greeted and seated guests promptly, ensuring a positive first impression of the establishment
- Managed guest reservations and effectively communicated wait times to optimize seating efficiency
- Maintained a clean and organized host station, including menus, reservation books, and promotional materials
- Collaborated with servers and kitchen staff to ensure accurate seating assignments and timely service
- Provided exceptional customer service by addressing guest inquiries, concerns, or special requests
- Assisted in coordinating large party reservations and accommodating specific event needs
- Implemented an efficient table rotation system to minimize wait times during peak hours
- Effectively managed high-stress situations by remaining calm and resolving conflicts between guests when necessary
- Trained new host staff on proper greeting procedures, reservation management, and customer service standards
- Utilized POS system to accurately record guest information for future reference or follow-up purposes
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
Medical Administrative Assistance (Certificate) -
The College of Health Care Professions
Houston, TX08-2021
High School Diploma -
North Carolina Coastal Community College
Jacksonville06-2014
Skills
- HIPAA
- Medical Records
- Insurance Verification
- Vital Signs
- ICD-9
- Cash handling
- Food & beverage industry
- Front Desk
- Computer Operation
- Medical Billing
- Physiology Knowledge
- Restaurant experience
- Cocktail experience
- Numeracy
- Data entry
- Customer Service
- Time management
- Basic math
- Medical Terminology
- POS
- Serving
- Medical Scheduling
- ICD-10
- Anatomy Knowledge
- Filing
- Medical Office Experience
- Food safety
- Bartending
- Guest engagement
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food running
- High volume dining
- Menu memorization
Certification
- National Certified Phlebotomy Technician (NCPT - NCCT) December 2025 to December 2027 Certification # NPCN-17647-16290
- TABC Certification December 2024 to December 2026
- Food Handler Certification November 2024 to November 2026
- National Certified Medical Assistant October 2021 to September 2025 Performs secretarial duties with specific knowledge of medical terminology and medical procedures. Certification #202782
- Driver’s license
- ServSafe Food Handler Certification
- ServSafe Alcohol Certification
Languages
English - Expert
Timeline
Server/Bartender/Hostess
Delhi 6
12.2024 - 06.2025
Medical Claims Adjuster
Firstsource Solutions
09.2021 - 01.2022
Front Desk Receptionist Intern
Advanced Medical of North Texas
08.2021 - 09.2021
Box Office Cashier/Server/Food Runner
Moviehouse & Eatery
10.2018 - 06.2020
Host/Server
Cristina's Fine Mexican Restaurant
05.2016 - 10.2018
Medical Administrative Assistance (Certificate) -
The College of Health Care Professions
High School Diploma -
North Carolina Coastal Community College