Yolanda Nabor
Watsonville,CA
Summary
Dynamic Shift Manager at McDonald's with a strong focus on customer service and employee training. Enhanced service speed through process improvements, resulting in increased customer satisfaction. Skilled in cash handling and staff motivation, fostering a productive team environment while ensuring compliance with health and safety regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
190 Main St
10.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and developed team members on customer service standards and operational procedures.
- Implemented process improvements to enhance speed of service and reduce wait times.
- Monitored inventory levels, managing stock replenishment to minimize shortages.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Maintained compliance with health and safety regulations to ensure a safe working environment.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
No Degree -
Watsonville High School
250 E Beach St Watsonville, CA 95076 United StateSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
Certification
Food Safety Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
10.2021 - Current
No Degree -
Watsonville High School