YOLANDA ORTIZ
Nuevo,CA
Summary
Dynamic and results-driven restaurant and operations leader with over 30 years of experience in managing high-volume establishments, leading diverse teams, and driving profitable growth. Known for building strong teams, reducing turnover, and consistently exceeding performance targets. Expert in training, P&L management, and customer service excellence.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager
Black Bear Diner
01.2023 - Current
- Lead all restaurant operations, drive sales, reduce turnover, and ensure service excellence. Trained and developed all staff and led successful new menu rollouts.
Dining Room Manager
The Village Senior Community
01.2021 - 01.2023
- Hired, trained, and managed team delivering full-service meals and special events for senior residents.
General Manager
Black Bear Tracks
01.2018 - 01.2020
- Managed restaurant operations, staff development, and implemented COVID-19 protocols and menu updates.
General Manager
TGI Friday’s – The Briad Group
01.2005 - 01.2018
- Oversaw bar and restaurant performance, managed food, labor, and alcohol costs, and led a team of managers and hourly staff.
Restaurant Training Manager
TGI Friday’s – Main Street Restaurant Group
01.2003 - 01.2005
- Trained and developed all front-line employees; ensured brand consistency and guest satisfaction.
Area Manager / Area Training Manager / General Manager
Denny’s Restaurants, Inc.
01.1991 - 01.2003
- Led operations for 7 restaurants generating $1.4M+ each. Trained managers, reduced turnover, and upheld brand standards for ~500 employees.
Education
Mount San Antonio College
01.1997
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Schurr High School
Montebello, CAundefined
Los Angeles Trade Tech
01.1989
Skills
- Sales & Profit Growth
- Staff Training & Development
- P&L & Labor Management
- Team Retention Strategies
- Conflict Resolution
- Operational Excellence
Certification
- ServeSafe Certified
- Situational Leadership – Ken Blanchard Group
- Train the Trainer
- FISH Philosophy
- Civil Treatment & Diversity Training
LNGG
Bilingual: English & Spanish
Timeline
General Manager
Black Bear Diner
01.2023 - Current
Dining Room Manager
The Village Senior Community
01.2021 - 01.2023
General Manager
Black Bear Tracks
01.2018 - 01.2020
General Manager
TGI Friday’s – The Briad Group
01.2005 - 01.2018
Restaurant Training Manager
TGI Friday’s – Main Street Restaurant Group
01.2003 - 01.2005
Area Manager / Area Training Manager / General Manager
Denny’s Restaurants, Inc.
01.1991 - 01.2003
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Schurr High School
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Los Angeles Trade Tech
Mount San Antonio College
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