YOLANDA PATRICK
Kennestone Regional Medical Center
Cartersville,GA
25
years of professional experience
Results-oriented professional with a diverse background in client support and medical administration. Seeking a challenging position where I can leverage my strong data entry skills, proficiency in MS Office, and ability to provide exceptional customer service to contribute to the success of Cobb Community Service Board as a Client Support/Medical Assistant.
Work History
EVS / Environmental Services Technician
1 Year 6 Months- Operated specialized cleaning equipment to effectively manage infection control procedures.
- Maintained cleanliness and sanitation standards in patient areas to ensure a safe environment.
- Collaborated with healthcare staff to address specific cleaning needs and enhance service delivery.
- Trained new team members on best practices for environmental services and safety protocols.
Customer Service Representative
1 Year 2 Months- Assisting Customers: Delivered exceptional customer service by addressing customer inquiries, offering product information, and guiding purchase decisions via live chat, phone, and email.
- Order Processing: Streamlined order processing by placing orders, tracking shipments, and managing returns and exchanges to enhance customer satisfaction.
- Problem Resolution: Addressed customer complaints efficiently by understanding concerns, providing effective solutions, and ensuring follow-up for complete resolution.
- Technical Support: Assisted customers with technical issues related to products and services, including troubleshooting and providing guidance on product use and maintenance.
- Product Knowledge: Maintained thorough knowledge of Home Depot's products and services, including SKU details, weight capacities, and usage instructions, to offer accurate information to customers.
Client Support Worker (CNA)
21 Years 10 Months- Patient Care: Delivered in-home care to elderly and disabled patients, assisting with daily living activities including bathing, dressing, grooming, and feeding to enhance patient comfort and dignity. Provided support to the accounting department in managing invoices, payments, and receipts.
- Monitored vital signs and administered medications to ensure patient safety.
- Mobility Assistance: Helped patients with mobility by supporting them during transfers, using mobility aids, and performing range-of-motion exercises to maintain or improve physical function.
- Mobility Assistance: Assisted patients with mobility, facilitating safe transfers, using mobility aids, and performing range-of-motion exercises to support physical function and independence.
- Emotional Support: Provided companionship and emotional support to patients, fostering a sense of comfort and significantly enhancing their overall quality of life.
Education
CNA Certification
Associate Degree - Computer Science
Associate Degree of Applied Science - Medicinal Administration
Skills
Data Entry
MS Office Suite (Word
Excel
PowerPoint
Outlook)
Database Management
Appointment Scheduling
Customer Service
Attention to Detail
Patient Care and Assistance
Vital Signs Measurement
Report Generation
Strong multitasking and time management abilities
Excellent verbal and written communication skills
Timeline
EVS / Environmental Services Technician
Kennestone Regional Medical Center
02.2025 - CurrentRead More
Customer Service Representative
The Home Depot
10.2023 - 12.2024Read More
Client Support Worker (CNA)
Highland Rivers Community Service Board
12.2001 - 10.2023Read More
Altierus College
Associate Degree of Applied Science from Medicinal Administration
Read More
University of Phoenix
Associate Degree from Computer Science
Read More
Cumberland Medical Institute
CNA Certification
Read More