Isabella Wisterman
Murfreesboro,TN
Summary
Proven achiever at Delta Air Lines, Inc, I excelled in enhancing customer satisfaction and operational efficiency. With expertise in airport safety regulations and a knack for creative problem-solving, I consistently maximized revenue opportunities and minimized travel disruptions, showcasing strong work ethic and team collaboration.
Overview
3
3
years of professional experience
Work History
(EVS) Health Care Environmental Services
Touchpoint
02.2021 - 10.2022
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
Above Wing CSA Agent
Delta Air Lines, Inc
11.2022 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Maintained clean and organized work environment to maintain customer safety.
- Cross-trained and provided backup support for organizational leadership.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Communicated with site personnel by relaying information via radio calls.
Education
High School Diploma -
Aaron Academy
Gallatin, TN05.2022
Skills
- Goal-Oriented
- Patience and Tolerance
- Strong Work Ethic
- Airport safety regulations
- Multitasking
- Baggage Handling Procedures
- Accurate data entry
- Active Listening
- Creative Thinking
- Team Collaboration
- Problem-Solving
- Computer skills
Timeline
Above Wing CSA Agent
Delta Air Lines, Inc
11.2022 - 04.2024
(EVS) Health Care Environmental Services
Touchpoint
02.2021 - 10.2022
High School Diploma -
Aaron Academy
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