Yolanda Perez
Oklahoma City,OK
Summary
Dynamic and results-driven professional with extensive experience in customer service and office administration. Proven ability to enhance patient satisfaction through effective communication and HIPAA compliance. Skilled in managing patient flow and optimizing operations, while fostering strong relationships and ensuring data integrity. Fluent in spanish and english
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Variety Care
07.2024 - Current
- Provided exceptional customer service to patients, addressing inquiries and resolving issues efficiently.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Maintained accurate patient records using electronic health record systems to ensure compliance and data integrity.
- Educated patients on services, insurance options, and billing procedures for enhanced understanding.
- Collaborated with medical staff to streamline communication and improve patient care delivery.
Real Estate Agent
Net Worth Reality
Oklahoma City
08.2024 - 12.2024
- Facilitated client property searches and viewed properties, ensuring alignment with client needs.
- Developed marketing materials to promote listings, enhancing property visibility in local markets.
- Managed open house events, engaging potential buyers and providing detailed property information.
- Conducted market analysis to identify trends, aiding clients in making informed buying/selling decisions.
Business Office Manager
Dental Depot
Oklahoma City
08.2023 - 07.2024
- Oversaw daily operations and administrative functions to ensure efficient office workflow.
- Managed patient scheduling systems, optimizing appointment efficiency and reducing wait times.
- Coordinated inventory management processes, ensuring adequate supply levels and timely reordering.
- Streamlined billing procedures, improving accuracy in financial transactions and patient invoicing.
- Trained and mentored staff on office protocols and customer service best practices.
- Implemented process improvements that enhanced operational efficiency and reduced overhead costs.
- Developed training materials for new hires to facilitate onboarding and integration into team culture.
Sales Executive
Cars R Us Motors
Oklahoma City, OK
01.2023 - 08.2023
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Conducted product demonstrations to educate customers on features and benefits of vehicles.
- Collaborated with marketing team to create promotional materials that increased brand visibility.
- Managed sales pipeline effectively, ensuring timely updates and accurate forecasting of sales opportunities.
- Analyzed market trends to identify potential sales opportunities and adjust strategies accordingly.
- Assisted in training new sales staff on company policies, product knowledge, and sales techniques.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Epic Charter School
Oklahoma City Primary Real Estate Markets
VanED Oklahoma Real Estate School
Oklahoma City, OK11.2024
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Office administration
- FLUENT IN LANGUAGE
- Queue management
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Net Worth Reality
08.2024 - 12.2024
Patient Service Representative
Variety Care
07.2024 - Current
Business Office Manager
Dental Depot
08.2023 - 07.2024
Sales Executive
Cars R Us Motors
01.2023 - 08.2023
High School Diploma -
Epic Charter School
Primary Real Estate Markets
VanED Oklahoma Real Estate School