Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Peters

Anniston,AL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

20
20
years of professional experience

Work History

Order Fulfillment Associate

The Home Depot Inc
06.2023 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Picked and packed order items.

Customer Service Associate

The Home Depot Inc
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.

Administrative Clerk

Bridgewater Interiors
06.2020 - 09.2021
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Process Associate

Honda Manufacturing of Alabama
01.2005 - 07.2019
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.

Education

Associate of Applied Science - Paralegal Studies

Gadsden State Community College
Gadsden, AL
05.2024

Skills

  • Clerical Support
  • Team Collaboration
  • Customer Support
  • Regulatory Compliance

Timeline

Order Fulfillment Associate

The Home Depot Inc
06.2023 - Current

Customer Service Associate

The Home Depot Inc
10.2021 - Current

Administrative Clerk

Bridgewater Interiors
06.2020 - 09.2021

Process Associate

Honda Manufacturing of Alabama
01.2005 - 07.2019

Associate of Applied Science - Paralegal Studies

Gadsden State Community College

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Yolanda Peters