Yolanda Ridley
Lawrenceville,Georgia
Summary
Detail-oriented equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
14
14
years of professional experience
Work History
Receptionist Security Officer/Day Officer
PSI Security Services,Allied Universal-Ups headquarters
11.2023 - 05.2025
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Overnight Security Officer/Day Officer
Allied Universal Security Services-Thales
11.2021 - 03.2022
- Completed incident reports to record security or loss prevention incidents.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
Overnight Security Officer
Allied Universal Security Services-Newbergh ATL
09.2021 - 11.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Overnight Security Officer
US Security Associates/Allied Security-Jas WorldW
11.2015 - 09.2021
- Responds to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property.
- Writes reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completes required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Follows established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Security Officer
U.S. Security Associates - Ole Mexican Foods
Atlanta, Georgia
05.2012 - 10.2015
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Mail Sorter
Ricoh Mail Center
Alpharetta, Georgia
09.2014 - 12.2014
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
Stocker Associate
Wal-Mart Supercenter
Stockbridge, Georgia
07.2012 - 02.2013
- Organized backroom storage areas to ensure efficient product retrieval.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Cashier/Hostess
Golden Corral
Stockbridge, Georgia
05.2012 - 10.2012
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided menus to customers and answered questions regarding menu items.
Office Assistant
Children's Place
Decatur and Morrow, Georgia
05.2011 - 02.2012
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
Diploma -
Empire Beauty School
Morrow, GeorgiaHigh School Diploma -
Chicago Vocational Career Academy
Chicago, IllinoisSkills
- Excellent Written and Verbal Communication Skills
- Proficient in Microsoft, Word, Suite, Excel, Outlook, Onenote, PowerPoint
- Strong Analytical and Account Research Skills
- Excellent Active Listening Skills
- Ability to Demonstrate Patience, Empathy and Compassion
- Ability to Navigate Through Multiple Systems
- Critical Thinking
- Strong Time Management and Prioritization Skills
- Professional Telephone Etiquette
- Excellent Attention to Detail
- Conflict Resolution
- Strong Interpersonal Skills
- Data Entry
- Ability to Work Well Under Pressure
- Ability to Meet Work Deadlines
- Strong Problem Solving and Soft Skills
Timeline
Receptionist Security Officer/Day Officer
PSI Security Services,Allied Universal-Ups headquarters
11.2023 - 05.2025
Overnight Security Officer/Day Officer
Allied Universal Security Services-Thales
11.2021 - 03.2022
Overnight Security Officer
Allied Universal Security Services-Newbergh ATL
09.2021 - 11.2021
Overnight Security Officer
US Security Associates/Allied Security-Jas WorldW
11.2015 - 09.2021
Mail Sorter
Ricoh Mail Center
09.2014 - 12.2014
Stocker Associate
Wal-Mart Supercenter
07.2012 - 02.2013
Security Officer
U.S. Security Associates - Ole Mexican Foods
05.2012 - 10.2015
Cashier/Hostess
Golden Corral
05.2012 - 10.2012
Office Assistant
Children's Place
05.2011 - 02.2012
Diploma -
Empire Beauty School
High School Diploma -
Chicago Vocational Career Academy