Yolanda Rivas

Supports the day-to-day operations of a high-volume Plasma Collection Center, ensuring adherence to all relevant policies, procedures, and regulatory requirements. Contributes to the center’s overall performance, efficiency, and profitability. Serves as the acting Center Manager in their absence, with the capability to independently oversee center operations for extended periods. This role includes direct management responsibilities for staff in centers collecting over 150,000 liters annually.

• Acted as the primary leader of the donor center in the Center Manager’s absence, ensuring smooth, compliant operations.
• Partnered with Training and Quality teams to meet performance and regulatory standards.
• Coached and developed staff through Operations Supervisors, fostering accountability and continuous improvement.
• Evaluated center operations and co-developed action plans to enhance efficiency and productivity.
• Made critical decisions to adapt and implement operational improvements.
• Managed all personnel functions, including hiring, training, performance management, and terminations.
• Supported budget planning and ensured production and quality goals were met within cost targets.
• Delegated responsibilities to Operations Supervisors and held them accountable for outcomes.
• Directed staff scheduling and supervised daily workflows to maintain operational continuity.
• Maintained full task proficiency and provided hands-on support in production roles when needed.

Certified in all three core production areas, with hands-on experience in both operational management and quality assurance within a plasma collection center. Supported day-to-day operations, including supervision of donor selection, donor floor/phlebotomy activities, PCS2 technology, and processing of Evola convalescent plasma units. Ensured accurate donor and plasma record completion, conducted quality reviews, and contributed to local employee training and development. Known for a strong understanding of regulatory standards, attention to detail, and a commitment to operational excellence.

• Coordinated daily operations to ensure efficient workflow and resource allocation.
• Implemented best practices for donor care and safety protocols in clinical settings.
• Trained and mentored new staff on operational procedures and compliance standards.

• Oversaw quality assurance processes, ensuring compliance with industry standards and regulations.
• Developed training programs to enhance team knowledge of quality control procedures.
• Implemented process improvements, resulting in increased efficiency within production workflows.
• Analyzed non-conformance reports to identify root causes and drive corrective actions.

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Mentored team members, fostering skill development and promoting a collaborative work environment.
• Implemented training programs for new hires, improving onboarding experience and operational knowledge retention.
• Developed strategic plans for resource allocation, maximizing operational efficiency and cost-effectiveness.

• Performed venipunctures draws with precision to ensure patient comfort and safety.
• Managed blood sample labeling, tracking, and processing to maintain specimen integrity.
• Educated donors on procedures and aftercare to enhance understanding and compliance.
• Developed training materials for onboarding new staff, focusing on safety protocols and operational procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.