Chris Reinhold
Auburn,IL
Summary
Dynamic Assistant Manager with a proven track record at Jimmy John's, excelling in customer service and financial accuracy. Skilled in conflict resolution and team motivation, I implemented loss prevention strategies that significantly reduced shrinkage while enhancing staff performance through effective training and mentorship. Committed to fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Jimmy John's
Chatham, IL
03.2021 - Current
- Directed day-to-day operations to meet established performance and service benchmarks.
- Maintained organized, safe store environment to enrich customer experience.
- Cultivated positive staff relationships, promoting teamwork and collaboration.
- Enhanced financial accuracy by monitoring cash intake and conducting reconciliations.
- Resolved customer complaints swiftly, contributing to improved satisfaction levels.
- Performed regular inventory checks to manage stock levels efficiently.
- Coached new hires through onboarding processes for swift adaptation to roles.
- Implemented loss prevention strategies that significantly reduced shrinkage.
Shift Manager
Gamestop
Springfield, IL
11.2018 - 03.2020
- Resolved escalated customer issues, demonstrating strong problem-solving skills and adherence to company standards.
- Trained new employees on policies and procedures, ensuring smooth team integration.
- Mentored new hires to enhance overall team performance and productivity.
- Delegated tasks effectively, providing clear instructions to improve team efficiency.
- Cultivated a positive work environment through open communication and constructive feedback.
- Supervised staff to ensure compliance with quality standards in food and services.
- Coordinated shift schedules and breaks to meet state regulations while maintaining productivity.
- Collaborated with Shift Managers to enforce consistent policies across all shifts.
Education
GED -
Athens High School
Athens, PASkills
- Customer service and relations
- Financial transactions
- Leadership and decision-making
- Problem-solving and time management
- Team motivation and supervision
- Task delegation and workload management
- Conflict resolution
- Retail operations and inventory management
- Employee scheduling and operations management
- Customer engagement strategies
- Recruitment and interviewing
- Sales strategies and CRM
- Strategic planning and policy enforcement
- Training facilitation and staff development
- Communication skills
- Workplace safety compliance
Timeline
Assistant Manager
Jimmy John's
03.2021 - Current
Shift Manager
Gamestop
11.2018 - 03.2020
GED -
Athens High School