Yolanda Rodriguez Cruz
Forest Grove,OR
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
23
23
years of professional experience
Work History
Housekeeper
Christy's Cleaning Service
St. Helens, OR
09.2019 - Current
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with customers about requests for additional supplies or cleaning services.
- Scrubbed kitchen appliances, countertops and fixtures.
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Title Clerk
Shawn Motors
Cornelius, OR
05.2021 - 10.2022
- Prepared daily reports to document title activity and sales.
- Performed data entry of vehicle information into system for registration purposes.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed applications for new titles, transfers and duplicate titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Verified accuracy of title documents for completeness and correctness.
- Handled payments from customers for taxes, registration fees.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Maintained records of all transactions in a computer database.
- Researched customer inquiries regarding title information.
- Entered lien information into the system when applicable.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed and maintained title files, implementing security measures to protect data.
- Evaluated documents to determine property ownership.
- Notified supervisor of possible delays and issues.
Child Care Provider
Desiree Ramirez
Aloha, OR
02.2020 - 04.2021
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Helped develop motor skills through active playtime activities like running, jumping.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted with feeding infants and toddlers during meal times.
- Maintained a clean and organized play area.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Communicated with parents about daily activities and any concerning behaviors.
Office Administrator
Car Land, Inc.
Cornelius, OR
02.2001 - 07.2005
- Performed title searches, ordered reports, and obtained clearance documents.
- Evaluated documents to determine property ownership.
- Maintained regular communications with clients to discuss and resolve issues.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Advised customers on financing options, extended warranties and other services.
- Created and maintained customer relationships to increase customer loyalty.
- Provided ongoing customer service support after a sale was completed.
- Maintained display areas in order to keep them organized and attractive for customers.
- Assisted with pricing strategies for used cars based on make, model, condition, mileage and features.
- Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
- Maintained inventory records of vehicles available for sale.
- Greeted customers, answered questions and provided information about vehicles.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
St. Matthias High School
Los Angeles, CA05-1986
Skills
- File Organization
- Telephone reception
- Customer Engagement
- Inventory Management
- Office Supply Management
- Verbal Communication
- Scanning and copying
- File Management
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Problem Resolution
- Client Relations
- Positive and professional
Languages
Spanish
Professional
References
References available upon request.
Timeline
Title Clerk
Shawn Motors
05.2021 - 10.2022
Child Care Provider
Desiree Ramirez
02.2020 - 04.2021
Housekeeper
Christy's Cleaning Service
09.2019 - Current
Office Administrator
Car Land, Inc.
02.2001 - 07.2005
High School Diploma -
St. Matthias High School
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