Summary
Overview
Work History
Education
Skills
Federalprograms
Timeline
Generic

Yolanda Ruiz

Wichita,KS

Summary

Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, osha and health code requirements. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

17
17
years of professional experience

Work History

Cook

Cappuccino Connections
Wichita, KS
04.2024 - Current
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Managed portion control using correct utensils during preparation and plating.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Set up work stations prior to opening to minimize prep time.
  • Checked completed orders for correct quantity and quality.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other areas to provide coverage and keep store operational.

Jantor

Jani King
08.2022 - 01.2023
  • Service, clean, or supply restrooms
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Gather and empty trash
  • Mex water and detergents or acids in container to prepare cleaning solutions, according to specifications
  • Requisition supplies or equipment needed for cleaning and maintenance
  • Strip, seal, finish, and polish floors

Entertainer/Server

Independent CONTRACTOR
01.2008 - 01.2021
  • Provided excellent customer service to ensure pleasant experience
  • Meet and greet guests
  • Accurately record and serve beverage orders
  • Accurately total, process, and collect payments using Point of Sale system
  • Effectively identify and resolve customer concerns
  • Effectively deescalated conflicts

Server

Applebees
01.2014 - 12.2014
  • Delivered friendly and efficient service to ensure a pleasant dining experience
  • Suggested menu items and specialty drinks according to corporate specifications
  • Completed side work such as refilling condiments, cleaning and rolling silverware
  • Accurately totaled, processed, and collected payments using Point of Sale system
  • Worked with a team to ensure accurate completion of orders in a timely fashion
  • Cleaned and sanitized all work areas

Sales clerk

Dollar General
01.2014 - 12.2014
  • Greeted customers in a friendly manner
  • Processed cash, debit, and credit payments through a Point of Sale system
  • Organized displays and initiated cleaning
  • Answered customer questions and concerns
  • Answered phones and directed customers accordingly
  • Stocked and cleaned the store

General Laborer

Fabpro
01.2013 - 01.2014
  • Packed and sealed struts in bags
  • Loaded bags onto crates
  • Maintained cleanliness of workstation
  • Adhered to all safety guidelines and procedures

Education

GED -

COLVIN LEARNING CENTER
Liberal, KS

CNA Certificate License -

BUTLER COMMUNITY COLLEGE
Wichita, KS

Skills

  • Customer service
  • Time management
  • Conflict resolution
  • Strong communication skills
  • Telephone skills
  • Basic computer skills
  • Detail oriented
  • Deadline driven
  • Money management
  • Ability to work well individually and with a team

Federalprograms

  • Employee Work Tax Credit, Work opportunity tax credit, federal tax credit of up to $2,400 available. Tax credit available for the first year of employment. IRS form 8850, www.uses.doleta.gov/wotcdata.asp
  • Federal Bonding Program, Bondable, at no cost to the employer for the first 6 months of employment. Federally funded program. Protects employer against theft of money or property. Coverage for up to 6 months, free of charge (continued coverage available)., www.bonds4-jobs.com

Timeline

Cook

Cappuccino Connections
04.2024 - Current

Jantor

Jani King
08.2022 - 01.2023

Server

Applebees
01.2014 - 12.2014

Sales clerk

Dollar General
01.2014 - 12.2014

General Laborer

Fabpro
01.2013 - 01.2014

Entertainer/Server

Independent CONTRACTOR
01.2008 - 01.2021

GED -

COLVIN LEARNING CENTER

CNA Certificate License -

BUTLER COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Yolanda Ruiz