Yolanda Service
Fayetteville,NC
Summary
Results-driven Deli Bakery Sales Manager with 10+ years of experience in retail food service operations, team leadership, and customer service. Proven ability to increase productivity, control costs, and drive sales while maintaining high standards of food safety and customer satisfaction. Strong background in staff development, inventory management, and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deli Bakery Sales Manager
Food Lion
Fayetteville, NC
01.2015 - Current
- Lead daily operations of a high-volume deli/bakery department, supervising team members and ensuring operational efficiency
- Train, coach, and evaluate associates to improve productivity, performance, and customer service standards
- Manage labor scheduling and staffing levels to meet business demands while controlling payroll costs
- Drive sales growth and support achievement of financial targets through effective merchandising and product availability
- Maintain strict adherence to food safety standards, sanitation guidelines, and company policies
- Monitor inventory levels and reduce shrink through accurate ordering and proper handling of supplies and equipment
- Utilize business systems including ACIS, financial reporting tools, and ordering platforms to support decision-making
- Deliver exceptional customer experiences by promoting a fast, friendly, and customer-focused environment
Cake Decorator
Food Lion
Fayetteville, NC
08.1999 - 01.2015
- Decorated cakes using various techniques, ensuring visual appeal and customer satisfaction.
- Assisted in creating custom cake designs based on client specifications and preferences.
- Maintained cleanliness and organization of the decorating area to comply with safety standards.
- Collaborated with team members to streamline decoration processes for efficiency.
Education
High School Diploma -
Pine Forest High School
Fayetteville, NC06.1998
Skills
Retail Operations Team Leadership Staff Training & Coaching Customer Service Excellence Inventory Management Cost Control Scheduling & Labor Management Food Safety Compliance Sales Growth Merchandising Performance Management ACIS Ordering Systems (CAO) Financial Reporting
Certification
ServeSafe Certification
Food Safety Certification
Timeline
Deli Bakery Sales Manager
Food Lion
01.2015 - Current
Cake Decorator
Food Lion
08.1999 - 01.2015
High School Diploma -
Pine Forest High School